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About the role
Key responsibilities & impact- Manage client-facing delivery and support focused on customer satisfaction, communication, and application deployment
- Directly manage and develop a technical team delivering AlinIQ Digital Health Applications end to end
- Become a trusted advisor to customers
- Prioritize and manage customer needs and conflicts
- Provide feature and product enhancement input based on customer feedback
- Maintain accountability for a high customer service culture
- Execute project work plans with timely completion and risk mitigation
- Track and report assigned project aspects regularly
- Enforce team compliance with procedures and systems of record
- Develop problem-solving guidelines, checklists, and other customer-support materials
- Maintain project documents and systems of record
- Participate effectively in team and customer meetings
- Lead cost management of the direct team with local controllers
- Lead, direct, evaluate, and develop team members to meet business objectives
Requirements
What you’ll need- Bachelor’s or equivalent Global education
- 2 to 3 years of experience leading and managing software services and support teams for healthcare/diagnostic laboratory systems
- Relevant leadership and technical experience
- Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics, or related disciplines preferred
- Qualified candidates must currently live in the Chicago, Dallas, or Philadelphia area
- Easy access to a major metropolitan airport
- Must be able to travel up to 50%
- Valid driver’s license required
- Understanding of diagnostic laboratory workflows and relevant software technologies
- Hands-on technical experience with laboratory information systems, middleware and/or analyzer management systems, inventory management systems, and/or clinical decision support systems
- Technical proficiency with MS Office, MS Project, and Smartsheet
- Strong verbal and written communication skills and customer-facing capabilities
- People management, leadership, coaching, development, and growth skills
Benefits
Comp & perks- Career development with an international company
- Free medical coverage in the Health Investment Plan (HIP) PPO medical plan (eligibility in the next calendar year)
- Excellent retirement savings plan with high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit toward a bachelor’s degree
- Access to a company recognized as a great place to work and for diversity