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About the role
Key responsibilities & impact- Manage and develop a technical team focused on end-to-end delivery of AlinIQ Digital Health Applications
- Serve as a client-facing delivery and support manager focused on customer satisfaction, communication, and application deployment
- Support diagnostic laboratory workflows and related software technologies
- Become a trusted advisor to customers
- Prioritize and manage customer needs and conflicts
- Provide solutions leadership and effective team management
- Provide feature and product enhancement input based on customer feedback
- Maintain accountability for a high customer service culture
- Execute project work plans with focus on timely completion and risk mitigation
- Track and report assigned project aspects regularly
- Enforce team compliance with procedures and systems of record
- Develop problem-solving guidelines, checklists, and other customer-support materials
- Revise and maintain project documents and systems of record
- Participate effectively in team and customer meetings
- Lead cost management of the direct team with local controllers
- Lead, direct, evaluate, and develop team members to meet business objectives
Requirements
What you’ll need- Qualified candidates must currently live in the Chicago, Dallas or Philadelphia area
- Easy access to a major metropolitan airport
- Must be able to travel up to 50%
- Must have a valid driver’s license
- Bachelor’s degree or equivalent global education
- 2 to 3 years of experience leading and managing software services and support teams for healthcare/diagnostic laboratory systems
- Relevant leadership and technical experience
- Strong understanding of diagnostic laboratory workflows and related software technologies
- Hands-on technical experience with laboratory information systems, middleware and/or analyzer management systems, inventory management systems and/or clinical decision support systems
- Strong leadership, coaching, development, and people-management skills
- Technical proficiency with MS Office, MS Project, and Smartsheet
- Strong verbal and written communication skills with excellent customer-facing capabilities
- Attention to detail and concern for quality
- Ability to innovate, bring forth ideas, and positively escalate issues and risks
- Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics, or related disciplines preferred
Benefits
Comp & perks- Career development with an international company
- Free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year for qualifying employees
- Excellent retirement savings plan with high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit providing an affordable and convenient path to a bachelor’s degree
- Health and wellness benefits
- Remote work arrangement