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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in order-to-cash processes and revenue cycle management, with proficiency in EMR systems and Microsoft Office tools. Capable of supporting workflow management and process improvement initiatives while adhering to compliance standards such as HIPAA.
Highest-signal resume keywords
Order-To-Cash ExpertiseRevenue Cycle ManagementEMR Systems ProficiencyMicrosoft Office SuiteHIPAA Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryMedical BillingProblem SolvingProcess DocumentationLaboratory TerminologyInsurance TermsEpic TrainingWorkflow ManagementAdobe AcrobatMicrosoft Visio
Soft Skills
Team CollaborationPeer MentorshipCommunication
Tools & Technologies
EMR Reporting ToolsMicrosoft OfficeEpicOnbaseAdobe Acrobat
Industry Keywords
Quality Management SystemStandard Operating ProceduresMedical TerminologyWork Queue ManagementProject-Based Work
About the role
Key responsibilities & impact- Serve as a Subject Matter Expert on order-to-cash handling tasks and internal processes
- Perform Revenue Cycle processes, handle EMR work queues, and troubleshoot patient claims, charges, and appeals
- Support workflow management and team resource allocation with leadership
- Attend and co-facilitate meetings with internal departments
- Use Microsoft Office and EMR reporting tools to support team initiatives and leadership requests
- Participate in cross-department project initiatives
- Follow Standard Operating Procedures and workflows while documenting information
- Support work queue turnaround time requirements and process improvement initiatives
- Complete Epic trainings for TOQ and PFS work queues
- Uphold company mission, values, Quality Management System policies, and procedures
Requirements
What you’ll need- High School Diploma or General Education Degree (GED)
- 2+ years of experience in a contact center, data entry, or customer service environment
- 2+ years of experience in multiple computer systems, including Microsoft Office Suite, Excel, Epic, and Onbase
- 1+ years of experience working in a medical data entry environment utilizing EMR systems
- Proven ability to solve complex problems related to overall workflow processes
- Working knowledge of HIPAA Laws
- Working knowledge of medical terminology, medical billing, and insurance terms
- Working knowledge of laboratory terminology
- Proficient in Adobe Acrobat; demonstrated ability to navigate multiple systems within order workflow and manipulate files into PDF
- Demonstrated ability to perform the Essential Duties of the position with or without accommodation
- Authorization to work in the United States without sponsorship
- Experience with project-based work (preferred)
- Peer mentorship experience (preferred)
- Experience supporting multiple work streams concurrently (preferred)
- Process documentation experience with Microsoft Visio or similar programs (preferred)
