Senior Application Analyst

Abbott

. Lead estimation of enhancement or support requests .

Posted 9/23/2026full-timeRemote • United StatesSenior💰 $78,000 - $156,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring technology solutions and improving business workflows in healthcare settings, with a strong focus on patient identification workflows and revenue cycle management. Possesses leadership skills to mentor peers and manage cross-functional teams effectively.

Highest-signal resume keywords

Epic Software Application CertificationPatient Identification WorkflowsBusiness Systems ConfigurationAgile Delivery MethodologiesHealthcare Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology Solution DevelopmentSystem ConfigurationImpact AnalysisWorkflow DesignTroubleshootingEnd-User SupportProcess DocumentationProject DeliveryData AnalysisSoftware Testing

Soft Skills

Analytical SkillsProblem-Solving SkillsOrganizational SkillsInterpersonal SkillsCommunication Skills

Tools & Technologies

MyChartCRMEpic CheersCare EverywherePatient RegistrationLab Order Entry

Certifications & Qualifications

Epic Software Application CertificationEpic Cheers CertificationMyChart CertificationCare Everywhere Certification

Industry Keywords

HealthcareLife SciencesBiotechnologyRevenue CyclePatient Identification Workflows

About the role

Key responsibilities & impact

Lead estimation of enhancement or support requests
Guide workflow design, configure and test system changes, and analyze technical issues
Liaise with business stakeholders and software vendor implementation staff
Identify opportunities to improve business workflows through technology
Participate in training and work with end users
Troubleshoot problems and questions
Provide end-user support for issues entered into tracking systems
Review project and issue status with project leadership
Assign or delegate configuration and other activities to Application Analysts or Managed Services team members
Act as delegate for the Applications Manager for incident or problem resolution
Mentor peers and junior analysts and provide leadership in problem solving
Lead internal process design and documentation for continuous IT improvement
Support business systems design, configuration, upgrades, improvements, impact analysis, and platform performance
Work within cross-functional teams and uphold Abbott’s mission, values, and Quality Management System policies

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Management Information Systems or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of Bachelor’s degree
5+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role
Subject Matter Expert in one or more of: patient identification workflows in the healthcare setting, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry
Possession of or ability to obtain relevant Epic software application(s) certification within 8 weeks of hire
Authorization to work in the United States without sponsorship
Demonstrated ability to perform the Essential Duties of the position with or without accommodation
Applicable Epic certifications preferred, especially Epic Cheers, MyChart, and Care Everywhere
Experience configuring business systems software in a life sciences, health care, or related industry preferred
Professional working knowledge in Health Care or Biotechnology preferred
Professional working knowledge with agile delivery methodologies preferred
Ability to work normal business hours and on-call, with potential for nights and weekends
Ability to travel approximately 5% of working time
Ability to lift up to 10 pounds for approximately 5% of a typical working day
Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day
Ability to comply with applicable personal protective equipment requirements
Regular and reliable attendance
Strong analytical, problem-solving, organizational, interpersonal, and communication skills
Ability to work in a cross-functional and complex matrix environment
Ability to learn new software applications and adapt to changing needs
Ability to operate telephone system, computer keyboard, and printer