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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in configuring and developing technology solutions, particularly within Epic applications, while effectively leading cross-functional teams and mentoring junior analysts. Proficient in aligning business needs with system changes and improving workflows in healthcare environments.
Highest-signal resume keywords
Epic Application CertificationPatient Identification WorkflowsApplication ConfigurationProject Delivery ExperienceCross-Functional Team Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application DevelopmentWorkflow DesignSystem ConfigurationTechnical Issue AnalysisEnd-User SupportProject ManagementTroubleshootingDocumentationQuality Management System ComplianceEpic Aura Workflows
Soft Skills
MentoringCommunicationProblem SolvingCollaborationLeadership
Tools & Technologies
Epic SoftwareMyChartCRMPatient RegistrationLab Order Entry
Certifications & Qualifications
Epic Beaker CPEpicCare LinkAdditional Epic Certifications
Industry Keywords
HealthcareReference LaboratoryBiotechnologyLife SciencesClinical Laboratory OperationsPathologyGeneticsOncology
About the role
Key responsibilities & impact- Lead estimation of enhancement or support requests
- Guide workflow design, configure and test system changes, and analyze technical issues
- Liaise with business systems stakeholders and software vendor implementation staff
- Align business needs with delivery of systems changes
- Develop understanding of operational needs and improve workflows with technology
- Participate in training and work with end users
- Troubleshoot problems and questions
- Provide end-user support for issues entered into tracking systems
- Review project and issue status with project leadership
- Assign or delegate configuration and other activities to Application Analysts or Managed Services team members
- Act as delegate for Applications Manager during incident or problem resolution
- Mentor peers and junior analysts and provide leadership to solve problems
- Lead internal process design and documentation for continuous improvement
- Work within cross-functional teams and communicate with project leadership, subject matter experts, and stakeholders
- Support and comply with the company’s Quality Management System policies and procedures
- Maintain regular and reliable attendance
- Work standard business hours and on-call coverage, with potential nights and weekends
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Management Information Systems or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of Bachelor’s degree
- 5+ years of experience developing or configuring technology solutions in an application analyst or project delivery role
- Subject Matter Expert in patient identification workflows in healthcare, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry
- Possession of or ability to obtain relevant Epic software application(s) certification within 8 weeks of hire
- Authorization to work in the United States without sponsorship
- Demonstrated ability to perform the Essential Duties with or without accommodation
- Ability to work normal business hours, on-call, nights, and weekends as needed
- Ability to travel approximately 5% of working time
- Current certification in Epic Beaker CP or EpicCare Link (preferred)
- Additional relevant Epic certifications (preferred)
- Experience supporting or configuring Epic Aura workflows, especially from the perspective of a reference lab (preferred)
- Experience in a health system, reference laboratory, biotechnology, or life sciences environment (preferred)
- Experience supporting multiple Epic applications and cross-functional Epic workflows (preferred)
- Experience supporting clinical laboratory operations, pathology, genetics, or oncology workflows (preferred)
- Experience leading medium-to-large Epic projects, upgrades, workflow optimizations, or major application enhancements (preferred)
Benefits
Comp & perks- Remote work arrangement (Individual Office Exception Approved)
- Equal employment opportunity
- Ability to work with or without accommodation