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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installing, maintaining, and troubleshooting complex diagnostic instruments and automation systems while ensuring compliance with quality and regulatory standards. Strong ability to build customer relationships and provide technical guidance in a clinical or diagnostic environment.
Highest-signal resume keywords
Field Service EngineeringLaboratory Instrumentation SupportAdvanced TroubleshootingCustomer Relationship ManagementTechnical Mentoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Diagnostic InstrumentationAutomation SystemsTroubleshootingProblem-SolvingTechnical DocumentationService ComplianceQuality SystemsLaboratory SafetyTechnical TrainingRemote Diagnostic Tools
Soft Skills
Effective CommunicationInterpersonal SkillsCustomer-Facing Skills
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointInternet-Based ToolsVPNRemote Troubleshooting Systems
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Clinical EnvironmentDiagnostic EnvironmentLaboratory AutomationService ActivitiesTechnical Escalation
About the role
Key responsibilities & impact- Install, maintain, repair, and upgrade complex diagnostic instruments and automation systems
- Perform advanced troubleshooting of hardware, software, and system-level issues
- Serve as a technical escalation point for critical customer issues and complex service situations
- Build and maintain strong customer relationships through proactive communication and expert technical guidance
- Own and manage the assigned territory, prioritizing service activities
- Ensure service activities comply with Abbott quality systems, regulatory standards, and laboratory safety requirements
- Document service activities, resolutions, and compliance-related records
- Collaborate with Sales, Applications, Technical Support, and Engineering teams
- Provide technical mentoring and informal guidance to Field Service Engineers and peers
- Use remote diagnostic tools and digital technologies to maximize instrument uptime and service efficiency
- Maintain required certifications and complete ongoing technical training
- Support advanced diagnostic instrumentation and complex systems, including laboratory automation, across Honolulu and Oahu
Requirements
What you’ll need- Bachelor’s degree or equivalent relevant experience required
- Minimum 5 years of experience as a Field Service Engineer
- Ability to travel locally up to 95% and long-distance up to 25%
- Valid driver’s license
- Experience supporting laboratory instrumentation and automation in a clinical or diagnostic environment preferred
- Demonstrated troubleshooting and problem-solving capability with laboratory instrumentation, including automation
- Proficiency with Microsoft Word, Excel, PowerPoint, internet-based tools, VPN, and remote troubleshooting systems
- Effective verbal and written communication skills in customer-facing technical environments
- Demonstrated interpersonal skills supporting professional customer and cross-functional interactions
Benefits
Comp & perks- Career development with an international company
- Free medical coverage through the Health Investment Plan (HIP) PPO medical plan for qualifying employees
- Retirement savings plan with high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit toward a bachelor’s degree
- Employee wellness and health benefits
- Equal Opportunity Employer committed to employee diversity