Senior Sales Ambassador – Core Diagnostics

Abbott

. Represent Abbott and the Core Laboratory Diagnostics brand to existing customers across Western Michigan and the UP .

Posted 10/6/2026full-timeRemote • Michigan • United StatesSenior💰 $78,000 - $156,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer engagement within the laboratory diagnostics sector, focusing on driving revenue growth and customer satisfaction. Proficient in technical support, troubleshooting, and operational improvements to enhance client relationships and service delivery.

Highest-signal resume keywords

Account ManagementLaboratory Instrumentation ExperienceTechnical Product Application SupportCustomer EngagementTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Laboratory InstrumentationTechnical SupportAssay IntegrationOperational ImprovementProject OrderingInstrument InstallationAssay ValidationComplaint DocumentationMS OfficeRevenue Growth Strategies

Soft Skills

Communication SkillsPeople EngagementProblem-Solving Skills

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Core Laboratory DiagnosticsCustomer RetentionField ServiceHealthcare SalesCustomer Satisfaction

About the role

Key responsibilities & impact

Represent Abbott and the Core Laboratory Diagnostics brand to existing customers across Western Michigan and the UP
Develop customer solutions that drive revenue and achieve growth goals
Act as the primary account management contact
Build customer promoters and achieve targeted retention rates
Manage and develop accounts according to strategic account plans
Perform assay integrations and support technical laboratory needs
Improve and maintain customer satisfaction, loyalty, and retention
Resolve customer issues and support operational business reviews with key laboratory contacts
Coordinate order, delivery, and billing processes
Assess customer operations and identify operational/service improvement opportunities
Work with Enterprise Account Managers to renew business early or extend contracts
Develop and execute existing account plans to drive value expansion
Elevate customer challenges in partnership with the service organization
Support new-account implementation, including project ordering, instrument installation, and assay validation
Adhere to Abbott guidelines, policies, and procedures
Interact with Sales, Marketing, Customer Support, Technical Service, and Finance
Influence customer purchase decisions and make decisions on reagent utilization and troubleshooting product replacement
Contribute to CAPA effectiveness through accurate complaint documentation and resolution actions
Present information completely and accurately to internal and external customers

Requirements

What you’ll need

Bachelor’s degree, or Associate’s degree with 2+ years of relevant experience
Minimum of five (5) years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, or technical call center for Diagnostics products
Experience providing technical product application and/or hardware support
Experience interfacing with customers
Strong people engagement and communication skills
Troubleshooting/problem-solving skills
Computer skills (MS Office)
Ability to travel up to 80% in assigned territory and other domestic business locations
Valid Driver’s License
Preferred: Bachelor’s degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology, or Commercial
Preferred: 3+ years of relevant healthcare/sales experience

Benefits

Comp & perks

Career development with an international company
Free medical coverage in the Health Investment Plan (HIP) PPO medical plan (eligibility in the next calendar year)
Excellent retirement savings plan with a high employer contribution
Tuition reimbursement
Freedom 2 Save student debt program
FreeU education benefit
Diverse career opportunities
Health and wellness benefits
Equal Opportunity Employer committed to employee diversity