Senior Sales Ambassador – Core Diagnostics

Abbott

. Represent Abbott and the Core Laboratory Diagnostics brand to existing customers in Western Michigan and the UP .

Posted 10/6/2026full-timeRemote • Michigan • United StatesSenior💰 $78,000 - $156,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer engagement within the laboratory diagnostics sector, focusing on revenue growth, contract renewal, and technical support. Proficient in troubleshooting and problem-solving to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Account ManagementLaboratory Instrumentation ExperienceTechnical Product Application SupportCustomer EngagementTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Laboratory InstrumentationTechnical SupportAssay IntegrationContract RenewalProject OrderingInstrument InstallationAssay ValidationCAPA DocumentationRevenue Growth StrategiesService Improvement Assessment

Soft Skills

Communication SkillsPeople EngagementProblem-Solving Skills

Tools & Technologies

MS OfficeCAPA System

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Core Laboratory DiagnosticsCustomer LoyaltyBusiness RetentionField ServiceTechnical Call Center

About the role

Key responsibilities & impact

Represent Abbott and the Core Laboratory Diagnostics brand to existing customers in Western Michigan and the UP
Develop solutions that drive revenue and achieve growth goals
Serve as the primary account management contact
Improve economic profitability, customer loyalty, and business retention through contract renewal and new-solution sales
Build customer promoters and achieve targeted retention rates
Manage accounts according to strategic account plans
Perform assay integrations and support laboratory technical needs
Resolve customer issues and support operational business reviews
Coordinate order, delivery, and billing processes
Assess customer operations and identify service-improvement opportunities
Work with Enterprise Account Managers to renew or extend contracts
Support implementation of new accounts, including project ordering, instrument installation, and assay validation
Document customer complaints and corrective actions in the CAPA system
Collaborate with Sales, Marketing, Customer Support, Technical Service, and Finance
Travel throughout the assigned territory and other domestic business locations

Requirements

What you’ll need

Bachelor’s degree, or Associate’s degree with 2+ years of relevant experience
Minimum of five (5) years relevant experience with instrumentation utilized in a laboratory environment, directly in a laboratory environment, field service, or technical call center for Diagnostics products
Experience providing technical product application and/or hardware support
Experience interfacing with customers
Strong people engagement and communication skills
Troubleshooting/problem-solving skills
Computer skills (MS Office)
Ability to travel up to 80% in assigned territory and other domestic business locations
Valid Driver’s License

Benefits

Comp & perks

Career development with an international company
Free medical coverage in the Health Investment Plan (HIP) PPO medical plan for qualifying employees
Excellent retirement savings plan with a high employer contribution
Tuition reimbursement
Freedom 2 Save student debt program
FreeU education benefit toward a bachelor’s degree
Health and wellness benefits
Equal Opportunity Employer committed to employee diversity