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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical assistance and support for Abbott Diagnostics products, with a strong focus on customer service and problem resolution. Proficient in laboratory workflows, instrument troubleshooting, and effective communication in both English and Thai.
Highest-signal resume keywords
Bachelor's Degree In Clinical Laboratory ScienceTechnical Support ExperienceLaboratory Automation SystemsStrong Analytical SkillsCustomer Service Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Laboratory AnalyzersDiagnostic ToolsService Management SystemsQuality System ImplementationDashboard Visualization Platforms
Soft Skills
Problem-Solving SkillsCommunication SkillsAbility To Manage Multiple PrioritiesCustomer Experience Commitment
Tools & Technologies
Abbott SystemsLaboratory Automation Systems
Industry Keywords
Clinical LaboratoryDiagnosticsMedical DeviceHealthcare SupportTechnical Support
About the role
Key responsibilities & impact- Provide accurate, timely, and professional technical assistance on Abbott Diagnostics products to customers across the APAC region
- Implement and maintain the effectiveness of the Quality System
- Provide customer phone support and monitor instruments through dashboard visualization platforms
- Deliver Level I technical support and assist with Level II support activities
- Recommend and support issue resolution with cross-functional teams
- Resolve customer enquiries via phone, chat, email, and other remote support channels
- Troubleshoot Abbott laboratory analyzers, software applications, connectivity solutions, and reagents using established procedures and diagnostic tools
- Identify root causes and provide effective solutions
- Document customer interactions, troubleshooting activities, and resolutions in service management systems
- Follow up on open service cases and collaborate with off-hours support teams and country organizations
- Promote adoption of Remote Support as the preferred first point of contact
- Conduct proactive customer outreach to prevent downtime
- Identify trends and support initiatives improving instrument performance
- Participate in continuous improvement, product training, and technical development activities
- Share knowledge and best practices with team members
- Collaborate with Field Service, Technical Support, Commercial, Quality, and other cross-functional teams
Requirements
What you’ll need- Bachelor's Degree in Clinical Laboratory Science, Medical Technology, Biomedical Engineering, Life Sciences, Biology, Human Biochemistry, or related disciplines
- Minimum 1-3 years of relevant experience in a clinical laboratory, diagnostics, medical device, healthcare support, technical support, or customer service environment
- Experience using laboratory automation systems and analyzers is preferred
- Experience with Abbott systems is an advantage
- Basic understanding of laboratory workflows, instrument operation, troubleshooting, and customer support processes
- Experience providing technical or customer support in a call center, help desk, diagnostic, healthcare, or service environment is preferred
- Strong analytical, problem-solving, and communication skills
- Ability to work independently while effectively managing multiple priorities in a fast-paced environment
- Strong customer service orientation and commitment to delivering a positive customer experience
- Highly proficient in both verbal and written communication in the supported language
- Good understanding of the culture, communication style, and customer expectations of the country or region supported
- English proficiency is required
- Thai proficiency is required
- Must hold a bachelor's degree in a relevant discipline
Benefits
Comp & perks- Career development with an international company
- Opportunity to grow and learn
- Employee diversity and inclusion
- Work that supports personal and family wellbeing