Technical Application Specialist, Immunoassay, Clinical Chemistry

Abbott

. Provide support to Abbott Core Laboratory customers and field personnel as the primary contact for high-complexity instruments .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $61,300 - $122,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in high-complexity instrument support, customer training, and regulatory compliance within laboratory environments. Proven ability to troubleshoot, manage integration processes, and ensure customer satisfaction through effective communication and problem-solving.

Highest-signal resume keywords

High-Complexity Instrument SupportCustomer Training CustomizationRegulatory Compliance AssistanceTroubleshooting and Problem ResolutionLaboratory Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instrument IntegrationAssay IntegrationComplaint Handling DocumentationReagent Utilization DecisionsTechnical Competence Maintenance

Soft Skills

Customer InteractionProblem-SolvingCommunicationAccount ManagementCustomer Satisfaction Focus

Certifications & Qualifications

Bachelor’s DegreeLab Certification (e.g., MLS, MLT)

Industry Keywords

Laboratory EnvironmentField ServiceTechnical Support Call CenterAbbott Diagnostics ProductsValidation Requirements

Tech Stack

Tools & technologies

SaltStack

About the role

Key responsibilities & impact

Provide support to Abbott Core Laboratory customers and field personnel as the primary contact for high-complexity instruments
Perform onsite instrument and assay integration and training
Troubleshoot and resolve instrument and reagent problems onsite or by phone
Document information in the complaint handling system
Interact frequently with customers onsite and remotely
Participate in customer touchpoint teams for account management and customer satisfaction
Make reagent utilization and product replacement decisions affecting the US annual supply budget
Conduct customer entrance interviews to understand needs and verify expectations
Assist customers with regulatory and validation requirements
Customize onsite customer training
Manage integration processes to meet customer expectations and timelines
Conduct exit interviews, present integration results, and ensure customer satisfaction
Investigate problems, diagnose probable causes, eliminate alternatives, and provide solutions
Maintain technical competence on assigned instruments, tools, and processes
Follow TAS work processes for integration, complaint, time, activity, and TOR documentation

Requirements

What you’ll need

Bachelor’s degree
3+ years of relevant work experience in a laboratory environment, field service, or technical support call center
Willingness and ability to travel up to 90%
Qualified candidates must currently live in the San Francisco Bay Area or Salt Lake City, Utah area
Easy access to a major metropolitan airport
Valid driver’s license
Preferred: Bachelor’s degree in medical technology/clinical laboratory science
Preferred: Lab certification (e.g., MLS, MLT, etc.)
Preferred: 5+ years of relevant work experience in a laboratory environment, field service, technical support call center, or working directly with Abbott Diagnostics products, assays, or instruments

Benefits

Comp & perks

Career development with an international company
Free medical coverage in the Health Investment Plan (HIP) PPO medical plan (eligibility in the next calendar year)
Excellent retirement savings plan with high employer contribution
Tuition reimbursement
Freedom 2 Save student debt program
FreeU education benefit toward a bachelor’s degree
Equal opportunity employer committed to employee diversity