Technical Application Specialist, Immunoassay, Clinical Chemistry

Abbott

. Provide support to Abbott Core Laboratory customers and field personnel as the primary contact for the highest-complexity Core Lab instruments .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $61,300 - $122,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for high-complexity laboratory instruments, ensuring customer satisfaction through effective training, troubleshooting, and integration processes. Proficient in managing regulatory and validation requirements while maintaining strong communication with customers and field personnel.

Highest-signal resume keywords

Laboratory Instrument SupportCustomer Training and IntegrationTroubleshooting and Problem ResolutionRegulatory ComplianceField Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Laboratory InstrumentationAssay IntegrationTechnical SupportComplaint DocumentationProblem DiagnosisReagent UtilizationCustomer Satisfaction ManagementIntegration Process ManagementValidation RequirementsCustomer Needs Assessment

Soft Skills

CommunicationCustomer InteractionProblem-SolvingTeam CollaborationCustomer Relationship Management

Certifications & Qualifications

Bachelor’s DegreeLab Certification (e.g., MLS, MLT)

Industry Keywords

Core LaboratoryField ServiceTechnical Support Call CenterAbbott DiagnosticsClinical Laboratory Science

Tech Stack

Tools & technologies

SaltStack

About the role

Key responsibilities & impact

Provide support to Abbott Core Laboratory customers and field personnel as the primary contact for the highest-complexity Core Lab instruments
Perform onsite instrument and assay integration and training
Troubleshoot and resolve instrument and reagent problems onsite or over the phone
Document information in the complaint handling system
Interact frequently with customers onsite and remotely
Participate in customer touchpoint teams for account management and customer satisfaction
Make reagent-utilization and product-replacement decisions affecting the US annual supply budget
Conduct customer entrance interviews to understand needs and verify expectations
Assist customers with regulatory and validation requirements
Customize onsite customer training
Manage integration processes to meet customer expectations and timelines
Conduct exit interviews, present integration results, and ensure customer satisfaction
Investigate problems, diagnose causes, eliminate alternatives, and provide solutions
Maintain technical competence on assigned instruments and job-related tools and processes
Follow TAS work processes for integrations, complaint documentation, time documentation, activity documentation, and TOR documentation

Requirements

What you’ll need

Bachelor’s degree
3+ years of relevant work experience in a laboratory environment, field service, or a technical support call center
Ability to travel up to 90%
Must currently live in the San Francisco Bay area or Salt Lake City, UT area
Easy access to a major metropolitan airport
Valid driver’s license
Preferred: Bachelor’s degree in medical technology/clinical laboratory science
Preferred: Lab certification (e.g., MLS, MLT, etc.)
Preferred: 5+ years of relevant work experience in a laboratory environment, field service, technical support call center, or working directly with Abbott Diagnostics products, assays, or instruments

Benefits

Comp & perks

Career development with an international company
Free medical coverage in the Health Investment Plan (HIP) PPO medical plan for qualifying employees
Excellent retirement savings plan with high employer contribution
Tuition reimbursement
Freedom 2 Save student debt program
FreeU education benefit toward a bachelor’s degree
Equal Opportunity Employer committed to employee diversity