Technical Applications Specialist – East Region

Abbott

. Provide primary support to ADD customers and field personnel for complex instruments, focusing on onsite integration, assay training, and troubleshooting .

Posted 9/25/2026full-timeRemote • United StatesJuniorMid-Level💰 $61,300 - $122,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support and training for complex instruments in clinical laboratory settings, with a focus on customer integration and satisfaction. Proficient in managing projects, timelines, and customer accounts while ensuring compliance with documentation standards and continuous improvement processes.

Highest-signal resume keywords

Clinical Laboratory ExperienceTechnical Support for InstrumentsProject ManagementAssay TrainingCAPA Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Laboratory ScienceMedical TechnologyChemistryBiologyImmunoassayTroubleshootingIntegration ProcessesCustomer Needs AssessmentDocumentation StandardsContinuous Improvement

Soft Skills

Customer Relationship ManagementCollaborationCommunicationProblem-SolvingIntegrity

Tools & Technologies

Complaint Handling SystemCAPA System

Certifications & Qualifications

Bachelor’s Degree in Clinical Laboratory ScienceBachelor’s Degree in Medical Technology

Industry Keywords

Abbott DiagnosticsClinical Laboratory EnvironmentHealth ScienceReagent IntegrationTechnical Call Center

About the role

Key responsibilities & impact

Provide primary support to ADD customers and field personnel for complex instruments, focusing on onsite integration, assay training, and troubleshooting
Resolve instrument and reagent issues onsite and remotely, documenting information in the complaint handling system
Lead complex instrument and reagent integrations at customer sites with project managers
Conduct entrance interviews, assess customer needs, and manage expectations
Plan and oversee integration processes
Provide onsite operations training to customers
Manage integration timelines and conduct exit interviews to present results and secure customer buy-in
Deliver onsite and remote technical support for hardware, software, and reagent issues
Troubleshoot performance concerns to improve customer self-sufficiency
Document complaints and resolutions in the CAPA system
Identify product and process gaps to support continuous improvement
Act as a subject matter expert for internal teams and influence sales, service, and support strategies
Provide feedback on product performance and customer usability to drive design improvements
Support account management in critical situations across sales and service teams
Maintain technical proficiency and follow work processes, safety guidelines, and documentation standards
Manage projects, time, and customer accounts in alignment with organizational priorities and sales objectives
Operate independently with broad discretion and collaborate across teams and functions
Drive CAPA effectiveness through accurate documentation and resolution of customer concerns
Uphold integrity and transparency in customer and internal interactions

Requirements

What you’ll need

Bachelor’s degree in Clinical Laboratory Science/Medical Technology, Chemistry, Biology, or another Health Science-related field
Two years’ experience in a clinical laboratory environment, technical call center, or with Abbott Diagnostics products
Must currently live in the East Region area
Preferably live in Massachusetts, New Jersey, New York, or West Virginia
Must be able to travel 90% or more
Must have a valid driver’s license
Relocation assistance is not authorized
Preferred: Bachelor’s degree in Medical Technology
Preferred: Four years’ experience in a clinical laboratory environment, preferably Chemistry and Immunoassay at a hospital, clinic, reference lab, or physician office laboratory

Benefits

Comp & perks

Career development with an international company
Free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the next calendar year
Excellent retirement savings plan with high employer contribution
Tuition reimbursement
Freedom 2 Save student debt program
FreeU education benefit toward a bachelor’s degree
Equal Opportunity Employer committed to employee diversity