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Technical Applications Specialist, East Region
Abbott. Provide primary support to ADD customers and field personnel for complex instruments, including onsite integration, assay training, and troubleshooting .
About the role
Key responsibilities & impact- Provide primary support to ADD customers and field personnel for complex instruments, including onsite integration, assay training, and troubleshooting
- Resolve instrument and reagent issues onsite and remotely, documenting information in the complaint handling system
- Lead complex instrument and reagent integrations at customer sites
- Collaborate with project managers to execute technical plans
- Conduct entrance interviews, assess customer needs, and manage expectations
- Plan and oversee integration processes
- Provide onsite operations training to customers
- Manage integration timelines and conduct exit interviews
- Deliver onsite and remote technical support for hardware, software, and reagent issues
- Troubleshoot performance concerns to improve customer self-sufficiency
- Document complaints and resolutions in the CAPA system
- Identify product and process gaps to support continuous improvement
- Act as a Subject Matter Expert for internal teams
- Provide feedback on product performance and customer usability
- Support account management in critical situations
- Maintain technical proficiency and follow work processes, safety guidelines, and documentation standards
- Manage projects, time, and customer accounts in line with organizational priorities and sales objectives
- Influence customer satisfaction in a high-visibility role
- Operate independently and collaborate across teams and functions
- Drive CAPA effectiveness through accurate documentation and resolution of customer concerns
- Uphold integrity and transparency in customer and internal interactions
Requirements
What you’ll need- Bachelor’s degree in Clinical Laboratory Science/Medical Technology, Chemistry, Biology or another Health Science-related field
- Two years’ experience in a clinical laboratory environment, technical call center, or Abbott Diagnostics products
- Must currently live in the East Region area
- Preferably live in Massachusetts, New Jersey, New York, or West Virginia
- Must be able to travel 90% or more
- Relocation assistance is not authorized
- Must have a valid driver’s license
- Preferred: Bachelor’s degree in Medical Technology
- Preferred: Four years’ experience in a clinical laboratory environment, preferably Chemistry and Immunoassay at a hospital, clinic, reference lab, or physician office laboratory
Benefits
Comp & perks- Career development with an international company
- Free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year for qualifying employees
- Excellent retirement savings plan with high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit toward a bachelor’s degree
- Diverse career opportunities
- Health and wellness benefits