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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in performing installations, emergency repairs, and preventative maintenance on Abbott instrumentation, while effectively communicating with customers and supporting sales efforts. Proficient in managing spare parts inventory and preparing detailed service documentation.
Highest-signal resume keywords
Bachelor's Degree In Biomedical EngineeringExperience In Customer SupportExcellent Communication SkillsTroubleshooting SkillsAbility To Travel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Installation Of InstrumentationPreventative MaintenanceEmergency RepairsTechnical Service Business ReviewsService Documentation Preparation
Soft Skills
Communication SkillsAbility To Work Independently
Tools & Technologies
Service ToolsTest EquipmentLaptop Computers
Industry Keywords
Abbott Core Lab DivisionCRDx GuidelinesSpare Parts ManagementEngineering UpdatesCustomer Training
About the role
Key responsibilities & impact- Perform installations, emergency repairs, preventative maintenance, and product updates on Abbott Core Lab Division instrumentation at customer sites
- Establish and sustain active communication with CSC personnel and provide daily territory support
- Support sales organization efforts, including repair and maintenance of demonstration equipment
- Perform modifications and engineering updates at customer sites
- Adhere to operating procedures
- Manage spare parts, TSS kits, and individual spare-parts inventory
- Prepare detailed service-call documentation using an assigned laptop
- Complete service tickets, expense reports, inventory records, contract follow-up, and other reports
- Train customers on proper operation of Abbott instrumentation
- Create and perform Technical Service Business Reviews
- Recommend performance-improvement strategies for the territory
- Communicate concerns and recommendations to Sales Representatives
- Develop Achieving Service Excellence according to CRDx Guidelines
- Participate in the Ontario FSE after-hours on-call rotation
Requirements
What you’ll need- Bachelor's/Engineering Degree in Bio Medical, Electrical, Mechanical, or Medical Technology is preferred
- Minimum of 1 to 3 years' experience
- Practical experience interfacing with customers preferred
- Willingness to work unscheduled overtime and travel as required
- Participation in scheduled on-call rotation, including after-hours, weekends, and holidays
- Ability to lift and transport laptop computers, service tools, test equipment, and service part kits
- Ability to lift and relocate Abbott instrumentation during installations and routine service calls
- Ability to travel, including air travel
- Excellent communication and troubleshooting skills
- Ability to work independently
Benefits
Comp & perks- Career development with an international company
- Opportunities to grow and learn
- Company-recognized workplace and diversity initiatives