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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates technical expertise in field service support and troubleshooting for laboratory instruments, with a focus on customer engagement and satisfaction. Proficient in performing maintenance, upgrades, and training while utilizing analytical tools to optimize laboratory workflows.
Highest-signal resume keywords
Field Service SupportTechnical TroubleshootingCustomer EngagementAnalytical ToolsLaboratory Middleware
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical ExpertiseInstrument UpgradesAssay TroubleshootingMaintenance ActivitiesSoftware Upgrades
Soft Skills
Strong Communication SkillsProblem-Solving AbilityCoaching Skills
Tools & Technologies
Abbott Remote Diagnostics ToolsTracking SoftwareLaboratory Middleware (AMS)TSMTWM
Certifications & Qualifications
Bachelor's DegreeEngineering Degree
Industry Keywords
Laboratory InstrumentsCustomer Satisfaction Score (NPS)Technical Service Bulletins (TSBs)Medical TechnologyField Service
About the role
Key responsibilities & impact- Provide field service support and technical troubleshooting for assigned instruments
- Schedule and perform planned maintenance activities
- Provide proactive service using Abbott remote diagnostics tools
- Provide ongoing training and coaching to customers
- Perform instrument upgrades and technical service bulletins (TSBs)
- Act as a trusted partner and technical advisor to customers
- Provide first-level assay troubleshooting and implement new assays
- Provide first-level support for laboratory middleware (AMS)
- Optimize laboratory workflow by adjusting tracking software (TSM & TWM) when needed
- Work with customers to maximize instrument performance and testing capabilities
- Perform planned maintenance, hardware and software upgrades, first-line service backup, installations, and deinstallations
- Success measured by customer satisfaction score (NPS)
Requirements
What you’ll need- Bachelor's degree or equivalent experience required
- Bachelor's / Engineering degree in medical, electrical, mechanical, or medical technology preferred
- Proven track record in a similar position supported by management and customer references
- Successful engagement with customers, specifically lab staff
- Technical expertise for the responsible product line
- Strong communication skills
- Ability to identify and drive resolution of issues
- Strong experience using analytical tools and software
- Willingness to travel 20% of the time
Benefits
Comp & perks- Career development with an international company
- Access to work that matters, grow and learn, care for yourself and family, be your true self and live a full life
- Recognition as one of Fortune’s most admired companies
- Recognition as one of the best big companies to work for and a best place to work for diversity, working mothers, female executives, and scientists