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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and technical support for medical devices, with strong bilingual communication skills in English and Spanish. Proficient in adhering to FDA regulations and maintaining detailed documentation while providing effective support in a fast-paced environment.
Highest-signal resume keywords
Bilingual Communication (English and Spanish)Medical Device Technical SupportCustomer Service ExperienceRegulatory Compliance (FDA)Active Note-Taking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportCustomer ServiceActive Note-TakingMultitaskingProblem-Solving
Soft Skills
Strong Verbal CommunicationOrganizational SkillsAttention to DetailTeam CollaborationTime Management
Tools & Technologies
Website NavigationMobile DevicesTelecommunications Connectivity
Certifications & Qualifications
Required Trainings and Certifications
Industry Keywords
Medical DeviceRegulatory RequirementsProduct SupportTelecommunicationsCustomer Support
About the role
Key responsibilities & impact- Answer inquiries regarding technical issues, complaints, and adverse events by identifying and collecting information from callers
- Accurately and thoroughly document callers’ product experiences through active note-taking
- Triage calls and seek guidance from other personnel when appropriate
- Provide support for website navigation, mobile devices, telecommunications connectivity, information, setup, and approved troubleshooting for Abbott remote care products
- Provide rotating after-hours on-call support following outlined protocols
- Consistently meet department performance expectations
- Complete required trainings and certifications as needed
- Comply with FDA and other regulatory requirements
- Maintain professional communications and collaboration with employees, customers, contractors, and vendors
- Work with department employees to maintain adequate customer support availability
- Perform other related duties as assigned; overtime may be required
Requirements
What you’ll need- High school diploma is required
- Fully bilingual with verbal fluency in English and Spanish is required
- Experience in a customer service, product support, IT, telecommunications or related role are preferred
- Medical device technical support experience is preferred
- Ability to work in a highly matrixed and geographically diverse business environment
- Ability to work within a team and as an individual contributor in a fast-paced, changing environment
- Ability to leverage and/or engage others to accomplish projects
- Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
- Ability to multitask, including active note-taking while on calls and supporting multiple callers at a time
- Ability to prioritize and meet deadlines in a timely manner
- Strong organizational and follow-up skills, as well as attention to detail
- Ability to maintain regular and predictable attendance
- Ability to complete required trainings and certifications as needed
- Ability to comply with FDA and other regulatory requirements
- Ability to adhere to company policies, operating procedures, work instructions, time management, attendance, product experience reporting, and patient data privacy
Benefits
Comp & perks- Career development with an international company
- Access to work that matters, growth, and learning opportunities
- Company recognition as a great place to work
- Opportunities to build your future and live your best life