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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and technical support for medical devices, with strong bilingual communication skills in English and Spanish. Proficient in troubleshooting, documentation, and compliance with regulatory requirements while maintaining professional collaboration.
Highest-signal resume keywords
Bilingual Communication (English And Spanish)Medical Device Technical SupportCustomer Service ExperienceActive Note-TakingRegulatory Compliance (FDA)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingDocumentationCall TriageProduct Experience Reporting
Soft Skills
Strong Verbal CommunicationOrganizational SkillsAttention To DetailMultitaskingTeam Collaboration
Tools & Technologies
Remote Care ProductsTelecommunication SystemsWebsite NavigationMobile Devices
Certifications & Qualifications
Required Trainings And Certifications
Industry Keywords
Customer SupportTelecommunicationsMedical DevicesRegulatory RequirementsPatient Data Privacy
About the role
Key responsibilities & impact- Answer inquiries regarding technical issues, complaints, and adverse events by identifying and collecting information from callers
- Accurately and thoroughly document callers’ product experiences using active and clear note-taking
- Triage calls and seek guidance from other personnel when further assistance is appropriate
- Support website navigation, mobile devices, telecommunication connectivity, information, setup, and approved troubleshooting for Abbott-proprietary remote care products
- Provide rotating after-hours on-call support and troubleshoot with customers and Abbott field personnel
- Meet department performance expectations
- Complete required trainings and certifications as needed
- Comply with FDA and other regulatory requirements
- Adhere to Abbott policies, operating procedures, work instructions, time management, attendance, product experience reporting, and patient data privacy requirements
- Maintain professional communications and collaboration with employees, customers, contractors, and vendors
- Work with department employees to maintain adequate customer-support availability
- Perform other related duties as assigned
Requirements
What you’ll need- High school diploma is required
- Fully bilingual with verbal fluency in English and Spanish is required
- Experience in a customer service, product support, IT, telecommunications or related role is preferred
- Medical device technical support experience is preferred
- Ability to work in a highly matrixed and geographically diverse business environment
- Ability to work within a team and as an individual contributor in a fast-paced, changing environment
- Ability to leverage and/or engage others to accomplish projects
- Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
- Ability to multitask, including active note-taking while on calls and supporting multiple callers at a time
- Ability to prioritize and meet deadlines in a timely manner
- Strong organizational and follow-up skills, as well as attention to detail
- Ability to maintain regular and predictable attendance
- Ability to work second shift
- Ability to provide after-hours on-call support on a rotating basis
- Overtime may be required
Benefits
Comp & perks- Career development with an international company
- Health Insurance starting on Day 1 of employment
- Savings Plan (401K) with company match
- Life insurance for you and your spouse/children
- Short Term Disability
- Long Term Disability
- Education Assistance
- Employee Assistance Program
- Vacation
- Sick days
- Personal Days