Associate Director, External HUB Programs

AbbVie

. Provide oversight for OneHUB external hub vendors supporting AbbVie's Access and Affordability programs .

Posted 10/22/2026full-timeRemote • Illinois • United StatesSenior💰 $141,500 - $268,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vendor management and operations leadership within healthcare and biopharma environments, focusing on performance oversight, compliance, and strategic execution. Proven ability to lead teams, optimize processes, and implement risk mitigation strategies.

Highest-signal resume keywords

Vendor ManagementOperations LeadershipPerformance MonitoringRisk MitigationTeam Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor OversightSLA ManagementKPI MonitoringFinancial Performance AnalysisOperational Risk AssessmentData AnalysisContractual ComplianceProcess EnhancementWorkflow RedesignPerformance Review

Soft Skills

LeadershipCoachingStrategic ThinkingCommunicationCollaboration

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

HealthcareBiopharmaPatient ServicesSpecialty PharmacyAccess Support

About the role

Key responsibilities & impact

Provide oversight for OneHUB external hub vendors supporting AbbVie's Access and Affordability programs
Manage day-to-day vendor oversight, including SLAs, quality standards, compliance requirements, and business needs
Oversee vendor performance across multiple partners and conduct business reviews
Maintain governance frameworks, reporting structures, and performance review cadence
Identify performance gaps and direct corrective action plans
Monitor vendor financial performance and resource utilization
Identify operational, compliance, and performance risks and implement mitigation strategies
Partner with AbbVie Patient Services and brand stakeholders to translate strategic priorities into operational execution
Provide performance updates, risk assessments, and strategic recommendations to internal stakeholders
Ensure vendor capabilities and resource models scale with changing business demands
Identify cross-vendor optimization opportunities and standardize best practices
Guide process enhancements, staffing adjustments, workflow redesign, and technology optimization
Drive root cause analysis and mitigation planning for systemic or recurring issues
Lead and develop a team responsible for external hub vendor relationship management and performance monitoring
Set priorities, accountability standards, and performance expectations; coach team members

Requirements

What you’ll need

Bachelor's Degree required
7+ years of experience in vendor management, operations leadership, patient services, access support, or related commercial operations
Experience within healthcare, biopharma, patient services, specialty pharmacy, or access support environments preferred
Experience overseeing vendor performance across multiple external hub partners
Knowledge of contractual obligations, SLAs, KPIs, quality standards, and compliance requirements
Ability to monitor vendor financial performance and resource utilization
Ability to identify and mitigate operational, compliance, and performance risks
Ability to translate strategic priorities into operational direction
Ability to use data and insights to compare performance trends and identify improvement opportunities
Experience leading and developing teams

Benefits

Comp & perks

Paid time off, including vacation, holidays, and sick leave
Medical, dental, and vision insurance
401(k)
Eligibility to participate in long-term incentive programs