Associate Director – Field Care Model Operations

AbbVie

. Serve as the senior field resource for care model implementation, supporting Field Reimbursement Managers and customers through launch and feature rollouts .

Posted 10/14/2026full-timeRemote • Illinois • United StatesSenior💰 $141,500 - $268,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in patient services and care model support, with a strong focus on field reimbursement dynamics and the implications of the Inflation Reduction Act. Capable of influencing outcomes in a matrixed environment while providing training and guidance to field teams.

Highest-signal resume keywords

Patient Services ExpertiseCare Model SupportField Reimbursement DynamicsInflation Reduction Act KnowledgeMatrixed Team Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Support ProgramsHUB ServicesSpecialty Pharmacy OperationsAccess and Reimbursement DynamicsPolicy TranslationOperational Issue ResolutionCare Model Launch SupportTraining DevelopmentField EnablementMedicare Familiarity

Soft Skills

Excellent CommunicationFacilitation SkillsInfluencing Without AuthorityProblem-Solving Under PressureCoaching and Guidance

Industry Keywords

PharmaceuticalBiotechMatrixed EnvironmentField-Based TeamsPatient Services ProgramsIRA ImplementationMedicare Negotiation MechanicsFranchise Team Structure

About the role

Key responsibilities & impact

Serve as the senior field resource for care model implementation, supporting Field Reimbursement Managers and customers through launch and feature rollouts
Serve as an escalation point for care model and patient services issues arising in the field
Conduct regular field visits with Field Reimbursement Managers to observe execution, identify friction points, and provide real-time problem-solving support
Monitor consistency of care model execution across regions and surface patterns and gaps to leadership with recommended solutions
Advise field teams on patient services offerings so Field Reimbursement Managers can accurately represent program features to healthcare professionals and staff
Develop working knowledge of Inflation Reduction Act provisions relevant to Botox, including program design, Medicare dynamics, and formulary implications
Partner with Market Access, Training, and Commercial teams to translate policy changes into field guidance, FAQs, and objection-handling tools
Track emerging IRA implementation signals from the field and share intelligence informing national strategy and messaging
Design and lead training initiatives for Field Reimbursement Managers on care model features and patient services programs
Provide senior-level coaching and guidance to Field Reimbursement Managers
Partner with HUB, Training, Market Access, and Patient Services colleagues to advance care model goals and resolve systemic operational barriers
Influence outcomes across matrixed teams without direct authority

Requirements

What you’ll need

7+ years of experience in patient services, care model support, field reimbursement, or a closely related pharmaceutical or biotech function
Senior-level experience operating in a matrixed, cross-functional environment
Direct experience working alongside or within field-based teams
Comfort operating in an unstructured, high-travel environment
Strong working knowledge of patient support programs, HUB services, specialty pharmacy operations, and access and reimbursement dynamics
Familiarity with Medicare and the implications of the Inflation Reduction Act (IRA) on brand and patient services strategy
Ability to triage and resolve complex operational issues under time pressure
Excellent communication and facilitation skills
Ability to translate complex policy or process content into clear, actionable guidance
Ability to influence without authority across a matrixed organization
Ability and willingness to travel 60–75%
Preferred: experience supporting a care model launch or major patient services program transition
Preferred: familiarity with IRA implementation timelines and Medicare negotiation mechanics for specialty brands
Preferred: prior field training or field enablement experience
Preferred: background within or alongside a franchise or brand team structure

Benefits

Comp & perks

Paid time off, including vacation, holidays, and sick leave
Medical, dental, and vision insurance
401(k)
Eligibility to participate in long-term incentive programs
Remote/field-based work arrangement
Equal opportunity employment