Associate Director – Field Care Model Operations

AbbVie

. Serve as the senior field resource for care model implementation, supporting FRMs and customers through launch and ongoing feature rollouts .

Posted 11/4/2026full-timeRemote • Illinois • United StatesSenior💰 $141,500 - $268,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in patient services and care model support within the pharmaceutical industry, with a strong focus on translating complex policies into actionable guidance for field teams. Proven ability to influence outcomes in a matrixed environment while providing senior-level coaching and training to field resources.

Highest-signal resume keywords

Patient Services ExpertiseCare Model SupportIRA KnowledgeField Training ExperienceMatrixed Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Support ProgramsHUB ServicesSpecialty Pharmacy OperationsAccess and Reimbursement DynamicsOperational Issue ResolutionPolicy TranslationCare Model ImplementationField ReimbursementProgram DesignMedicare Dynamics

Soft Skills

Excellent CommunicationFacilitation SkillsProblem-SolvingInfluencing Without AuthorityCoaching

Industry Keywords

Pharmaceutical IndustryBiotech IndustryInflation Reduction ActField-Based TeamsPatient Services ProgramsCare Model LaunchMatrixed EnvironmentHigh-Travel EnvironmentRegional Field VisitsNational Meetings

About the role

Key responsibilities & impact

Serve as the senior field resource for care model implementation, supporting FRMs and customers through launch and ongoing feature rollouts
Serve as an escalation point for care model and patient services issues arising in the field
Conduct regular field visits alongside FRMs to observe execution, identify friction points, and provide real-time problem-solving support
Monitor consistency of care model execution across regions; surface patterns and flag gaps to leadership with recommended solutions
Advise field teams on patient services offerings so FRMs can accurately represent program features to HCPs and their staff
Develop working knowledge of IRA provisions relevant to Botox, including program design, Medicare dynamics, and formulary implications
Partner with Market Access, Training, and Commercial teams to translate IRA policy changes into field guidance, FAQs, and objection-handling tools
Track emerging IRA implementation signals from the field and share intelligence informing national strategy and messaging adjustments
Design and lead training initiatives for FRMs on care model features and patient services programs
Provide senior-level coaching and guidance to FRMs
Partner with HUB, Training, Market Access, and Patient Services colleagues to advance care model goals and resolve systemic operational barriers
Influence outcomes across matrixed teams without direct authority

Requirements

What you’ll need

7+ years of experience in patient services, care model support, field reimbursement, or a closely related function within the pharmaceutical or biotech industry
Demonstrated ability to operate effectively at a senior level in a matrixed, cross-functional environment
Direct experience working alongside or within field-based teams
Comfort operating in an unstructured, high-travel environment
Strong working knowledge of patient support programs, HUB services, specialty pharmacy operations, and access and reimbursement dynamics
Familiarity with Medicare and the implications of the Inflation Reduction Act (IRA) on brand and patient services strategy
Demonstrated ability to triage and resolve complex operational issues under time pressure, with strong follow-through
Excellent communication and facilitation skills
Ability to translate complex policy or process content into clear, actionable guidance for field teams
Comfortable influencing without authority across a matrixed organization
Ability and willingness to travel 60–75%, including regular regional field visits and periodic national meetings
Preferred: Experience supporting a care model launch or major patient services program transition
Preferred: Familiarity with IRA implementation timelines and Medicare negotiation mechanics as they apply to specialty brands
Preferred: Prior experience in a field training or field enablement role
Preferred: Background working within or alongside a franchise or brand team structure

Benefits

Comp & perks

Paid time off (vacation, holidays, sick)
Medical insurance
Dental insurance
Vision insurance
401(k)
Eligibility to participate in long-term incentive programs