Coordinator I – Patient Care

AbbVie

. Provide high-volume call center support and best-in-class customer service to patients and healthcare providers .

Posted 10/16/2026full-timeRemote • Oregon • United StatesMid-LevelSenior💰 $24 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in high-volume call center support and customer service within the healthcare sector, with a strong understanding of insurance programs and compliance requirements. Proficient in utilizing CRM systems and Microsoft Office Suite to manage workflows and document communications effectively.

Highest-signal resume keywords

Call Center SupportHealthcare Benefit InvestigationCustomer ServiceMicrosoft Office ProficiencyPharmacovigilance Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center SupportHealthcare Benefit InvestigationInsurance KnowledgePharmacovigilance ReportingPrior AuthorizationBilling RequirementsMicrosoft ExcelMicrosoft WordMicrosoft OutlookLotus Notes

Soft Skills

Professional CommunicationProblem-SolvingCritical ThinkingInterpersonal SkillsStress Management

Tools & Technologies

CRM SystemMicrosoft Office SuiteLotus Notes SuiteSharePoint

Certifications & Qualifications

Soft Skills Certification

Industry Keywords

HealthcareFDA ComplianceMedicare Part DMedicaidCommercial InsuranceMedical BenefitsPharmacy Benefits

About the role

Key responsibilities & impact

Provide high-volume call center support and best-in-class customer service to patients and healthcare providers
Educate patients on the enrollment process
Handle status inquiries and schedule deliveries
Use the core CRM system to manage workload, perform activities, and route work to other team members
Provide subject matter expertise on program requirements and application status
Guide patients and healthcare providers through the application process and resolve inquiries
Provide correct information or direct calls to the appropriate team member
Document all communications received from calls
Notify the appropriate party or system about urgent orders, shipping issues, errors, complaints, and adverse drug events
Identify potential adverse events for Pharmacovigilance reporting to support FDA compliance
Meet performance standards aligned with predefined metrics
Complete all required training, including soft skills certification and program overviews

Requirements

What you’ll need

High School Diploma or GED required
Associate or College Degree preferred
Previous experience in a call center environment, healthcare office, corporate setting, healthcare insurance provider, or pharmacy is highly desirable
Understanding and knowledge of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization, and appeal filings
Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid, and alternate funding resources
Demonstrated organization and problem-solving skills
Comfort utilizing multiple applications while capturing case information
Proficient with Microsoft Office Program Suite and Lotus Notes Suite, including Excel, Word, Outlook, and SharePoint
Professional communication skills and courteous attitude toward customers and fellow employees
Critical thinking and analytical skills
Ability to work with minimal supervision
Strong verbal and written communication, customer service, and interpersonal skills
Ability to take appropriate action in a stressful environment

Benefits

Comp & perks

Paid time off (vacation, holidays, sick)
Medical, dental, and vision insurance
401(k)
Eligibility to participate in short-term incentive programs