Customer Solutions Specialist

AbbVie

. Call on healthcare provider offices in the assigned territory as a subject matter expert on AbbVie’s in-office portals and access-related solutions .

Posted 9/22/2026full-timeRemote • Connecticut • United StatesJuniorMid-Level💰 $84,500 - $162,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare provider engagement and electronic solutions to enhance patient prescription experiences, with a strong focus on compliance and territory management.

Highest-signal resume keywords

Drug Acquisition and Dispensing KnowledgeHealthcare Sales ExperienceAccount Management SkillsRegulatory Compliance KnowledgeCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Prior Authorization ExperienceSpecialty Pharmacy KnowledgeImmunology Specialty Biologics UnderstandingElectronic Solutions ImplementationPatient Needs Assessment

Soft Skills

Strong Communication SkillsInterpersonal SkillsInfluencing Skills

Tools & Technologies

AbbVie HCP-Facing PortalsWindowsInternet Browsers

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Buy and BillSpecialty DistributorsHealthcare Provider OfficesPatient Prescription ExperienceCompliance Requirements

About the role

Key responsibilities & impact

Call on healthcare provider offices in the assigned territory as a subject matter expert on AbbVie’s in-office portals and access-related solutions
Understand HCP office processes and offer electronic solutions that improve the patient prescription experience
Represent AbbVie’s HCP-facing portals and other electronic solutions
Partner with AbbVie field teams to implement solutions for healthcare providers
Evaluate and diagnose delays and disruptions in patients’ prescription experiences
Determine whether AbbVie digital solutions may help patients
Develop relationships with HCP offices using portals or solutions
Provide regular updates on new functionality and match unused features with patient needs
Communicate with AbbVie field teams in a compliant manner
Travel approximately 75% of the time

Requirements

What you’ll need

Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space, including Buy and Bill, specialty pharmacies, and specialty distributors
Bachelor’s degree preferred or relevant and equivalent industry experience required
2 or more years of experience working with drugs requiring prior authorization and specialty pharmacies
Excellent territory and account management skills
Prior healthcare sales experience or experience working in a healthcare environment preferred
Valid driver’s license and ability to qualify for and maintain a fleet vehicle
Ability to partner cross-functionally and drive results
Knowledge of regulations and compliance requirements affecting pharmaceutical prescribing
Ability to uncover patient needs through dialogue with healthcare providers
Ability to map and understand internal processes and handle complex HCP settings
Strong communication and interpersonal skills
Ability to influence others through knowledge
Strong computer aptitude, including Windows and internet browsers

Benefits

Comp & perks

Paid time off (vacation, holidays, sick)
Medical, dental, and vision insurance
401(k)
Short-term incentive programs
Fleet vehicle eligibility