Patient Care Coordinator I

AbbVie

. Provide high-volume call center support and best-in-class customer service to patients and healthcare providers .

Posted 9/17/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $24 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in high-volume call center support and customer service within the healthcare sector, with a strong understanding of insurance programs and compliance requirements. Proficient in utilizing CRM systems and Microsoft Office Suite to manage workflows and document communications effectively.

Highest-signal resume keywords

Call Center SupportCustomer ServiceHealthcare Benefit InvestigationMicrosoft Office Suite ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM System ManagementHealthcare Insurance KnowledgePharmacovigilance ReportingPrior Authorization ProcessesBilling RequirementsAdverse Drug Event IdentificationDocumentation SkillsCase Information Capture

Soft Skills

Professional CommunicationInterpersonal SkillsCritical ThinkingAnalytical SkillsStress Management

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft SharePointLotus Notes Suite

Certifications & Qualifications

Soft Skills Certification

Industry Keywords

HealthcareMedicare Part DMedicaidCommercial InsuranceMajor Medical InsurancePharmacy BenefitsAlternate Funding Resources

About the role

Key responsibilities & impact

Provide high-volume call center support and best-in-class customer service to patients and healthcare providers
Educate patients on the enrollment process
Handle status inquiries and schedule deliveries
Use the core CRM system to manage workload, perform activities, and route work to team members
Provide subject matter expertise on program requirements
Serve as the initial point of contact for patients and healthcare providers
Guide callers through the refill process and determine inquiry resolution
Ensure correct information is provided or direct calls to the appropriate team member
Document all communications received from calls
Notify appropriate parties or systems about urgent orders, shipping issues, errors, complaints, or adverse drug events
Identify potential adverse events for pharmacovigilance reporting to support FDA compliance
Meet performance standards aligned with predefined metrics
Complete all required training, including soft skills certification and program overviews

Requirements

What you’ll need

Must be based in Illinois or Wisconsin
High School Diploma or GED required
Associate or College Degree preferred
Previous experience in a call center environment, healthcare office, corporate setting, healthcare insurance provider, or pharmacy highly desirable
Understanding and knowledge of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization, and appeal filings
Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid, and alternate funding resources
Demonstrated organization and problem-solving skills
Comfort with utilizing multiple applications while capturing case information
Proficient with Microsoft Office Suite and Lotus Notes Suite, including Excel, Word, Outlook, and SharePoint
Professional communication skills and courteous attitude toward customers and fellow employees
Critical thinking and analytical skills; ability to work with minimal supervision
Strong verbal and written communication, customer service, and interpersonal skills
Ability to take appropriate action in a stressful environment

Benefits

Comp & perks

Paid time off (vacation, holidays, sick)
Medical, dental, and vision insurance
401(k)
Short-term incentive programs
Comprehensive benefits package