Patient Care Coordinator I

AbbVie

. Provide high-volume call center support and best-in-class customer service to patients and health care providers .

Posted 10/16/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $24 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in high-volume call center support and customer service within the healthcare sector, with a strong understanding of insurance programs and compliance requirements. Proficient in utilizing CRM systems and Microsoft Office tools to manage workflows and document communications effectively.

Highest-signal resume keywords

Call Center SupportHealthcare Insurance KnowledgeCRM System ManagementMicrosoft Office ProficiencyCustomer Service Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call Center SupportHealthcare Benefit InvestigationPrior AuthorizationBilling RequirementsPharmacovigilance ReportingMicrosoft ExcelMicrosoft WordMicrosoft OutlookLotus NotesSharePoint

Soft Skills

Professional CommunicationProblem-Solving SkillsCritical ThinkingInterpersonal SkillsAbility to Work Under Stress

Certifications & Qualifications

Soft Skills Certification

Industry Keywords

Commercial InsuranceMajor Medical InsuranceMedicare Part DMedicaidPharmacy BenefitsAdverse Drug EventsFDA Compliance

About the role

Key responsibilities & impact

Provide high-volume call center support and best-in-class customer service to patients and health care providers
Educate patients on the enrollment process
Handle status inquiries and schedule deliveries
Use the core CRM system to manage workload, perform activities, and route work to team members
Provide subject matter expertise on program requirements and application status
Guide patients and health care providers through the application process to determine inquiry resolution
Provide correct information or direct calls to the appropriate team member
Document all communications received from calls
Notify appropriate parties or systems about urgent orders, shipping issues, errors, complaints, or adverse drug events
Identify potential adverse event situations for Pharmacovigilance reporting and FDA compliance
Meet performance standards aligned with predefined metrics
Complete all required training, including soft skills certification and program overviews

Requirements

What you’ll need

High School Diploma or GED required
Associate or College Degree preferred
Previous experience in a call center environment, healthcare office, corporate setting, healthcare insurance provider, or pharmacy highly desirable
Understanding and knowledge of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization, and appeal filings
Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid, and alternate funding resources
Demonstrated organization and problem-solving skills
Comfort utilizing multiple applications while capturing case information
Proficient with Microsoft Office Program Suite and Lotus Notes Suite, including Excel, Word, Outlook, and SharePoint
Professional communication skills and courteous attitude toward customers and fellow employees
Critical thinking and analytical skills
Ability to work with minimal supervision
Strong verbal and written communication, customer service, and interpersonal skills
Ability to take appropriate action in a stressful environment

Benefits

Comp & perks

Paid time off (vacation, holidays, sick)
Medical, dental, and vision insurance
401(k)
Short-term incentive programs
Remote work availability
Equal opportunity employer
Reasonable accommodation for US & Puerto Rico applicants