Patient Care Coordinator I

AbbVie

. Provide high-volume call center support and best-in-class customer service to patients and healthcare providers .

Posted 10/16/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $24 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in high-volume call center support and customer service within the healthcare sector, with a strong understanding of insurance programs and compliance requirements. Proficient in utilizing CRM systems and Microsoft Office tools to manage workflows and document communications effectively.

Highest-signal resume keywords

Call Center SupportHealthcare Benefit InvestigationMicrosoft Office ProficiencyCustomer Service SkillsPharmacovigilance Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center SupportHealthcare Benefit InvestigationPharmacovigilance ReportingPrior AuthorizationBilling RequirementsMedical Benefits KnowledgeExcel ProficiencyWord ProficiencyOutlook ProficiencySharePoint Proficiency

Soft Skills

Professional CommunicationInterpersonal SkillsProblem-Solving SkillsCritical ThinkingOrganization Skills

Tools & Technologies

CRM SystemMicrosoft Office Program SuiteLotus Notes Suite

Certifications & Qualifications

Soft Skills Certification

Industry Keywords

HealthcareInsurance ProgramsMedicare Part DMedicaidAdverse Drug Events

About the role

Key responsibilities & impact

Provide high-volume call center support and best-in-class customer service to patients and healthcare providers
Educate patients on the enrollment process
Handle status inquiries and schedule deliveries
Use the core CRM system to manage workload, perform activities, and route work to team members
Provide subject matter expertise on program requirements and application status
Guide patients and healthcare providers through the application process and resolve inquiries
Provide correct information or direct calls to appropriate team members
Document all communications received from calls
Notify appropriate parties or systems of urgent orders, shipping issues, errors, complaints, or adverse drug events
Identify potential adverse events for Pharmacovigilance reporting to support FDA compliance
Meet performance standards aligned with predefined metrics
Complete all required training, including soft skills certification and program overviews

Requirements

What you’ll need

High School Diploma or GED required
Associate or College Degree preferred
Previous experience in a call center environment, healthcare office, corporate setting, healthcare insurance provider, or pharmacy highly desirable
Understanding of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization, and appeal filings
Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid, and alternate funding resources
Demonstrated organization and problem-solving skills
Comfort utilizing multiple applications while capturing case information
Proficient with Microsoft Office Program Suite and Lotus Notes Suite, including Excel, Word, Outlook, and SharePoint
Professional verbal and written communication, courteous customer service, and interpersonal skills
Critical thinking and analytical skills
Ability to work with minimal supervision
Ability to take appropriate action in a stressful environment

Benefits

Comp & perks

Paid time off, including vacation, holidays, and sick leave
Medical, dental, and vision insurance for eligible employees
401(k) for eligible employees
Short-term incentive programs
Equal opportunity employer; veteran and disability inclusion