Senior Training Manager, Patient Services

AbbVie

. Design, develop, and deliver compliant learning solutions that increase participant effectiveness and credibility .

Posted 10/15/2026full-timeRemote • Illinois • United StatesSenior💰 $124,500 - $236,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing compliant learning solutions and integrating training with business strategies, while fostering strong relationships with stakeholders. Proficient in utilizing learning platforms and assessing participant needs to enhance training effectiveness.

Highest-signal resume keywords

Learning And DevelopmentPharmaceutical Field ExperienceProject LeadershipAdult Learning PrinciplesLearning Management System (LMS)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DevelopmentCoaching TechniquesFeedback DeliveryContent CreationMarket Access KnowledgeReimbursement Landscape UnderstandingSales ExperienceAI Principles Knowledge

Soft Skills

Stakeholder EngagementCollaborationCommunicationMentorshipTrust Building

Tools & Technologies

PowerPointArticulate RiseISpring

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Health SciencesAccount ManagementMigrainePsychiatryCommercial Organization

About the role

Key responsibilities & impact

Design, develop, and deliver compliant learning solutions that increase participant effectiveness and credibility
Build trust and credibility with key stakeholders through regular interaction, feedback, and strong working partnerships
Leverage existing Learning and Development platforms and Franchise training content to reduce duplicative efforts
Communicate directly and openly with key stakeholders to foster positive relationships and mutual alignment
Provide candid, specific verbal and written feedback to training participants, including strengths, development opportunities, and plans for improved performance
Assess participant skill levels and adjust coaching and training techniques to meet individual learning needs
Develop Guest Trainers and/or Regional Field Trainers by assigning meaningful roles during foundational training and ongoing learning
Integrate training activities into franchise team business plans using knowledge of stakeholder businesses, strategies, and priorities
Lead cross-functional initiatives and support special projects within the training organization
Assist with onboarding, development, and mentorship of other National Training Managers
Execute responsibilities with limited guidance or direction from senior leadership
Collaborate with Learning and Development, Therapeutic Business Unit, Franchise Marketing, and AbbVie Patient Services leadership

Requirements

What you’ll need

Bachelor’s degree
Understanding of adult learning principles
Proven experience developing and using learning and teaching platforms, including PowerPoint, Articulate Rise, and iSpring
Three or more years of pharmaceutical field experience as an Account Executive or Field Reimbursement Manager, with extensive knowledge of the access and reimbursement landscape; or comparable previous training experience
Prior experience leading projects with regional or national impact
High-performing track record and strong understanding of what drives success in a commercial organization
Ability to partner with individuals at all levels of management and align training with business strategy
Ability to integrate business trends, brand strategies, and marketplace drivers into plans that strengthen competitive advantage
Experience working within and using a learning management system (LMS) (preferred)
Prior sales, training, or access and reimbursement experience in the Migraine or Psychiatry space (preferred)
Knowledge of basic AI principles to improve training efficiency and content creation (preferred)
Knowledge of and exposure to health sciences, market access, and/or account management (preferred)

Benefits

Comp & perks

Paid time off (vacation, holidays, sick)
Medical, dental, and vision insurance
401(k)
Eligibility to participate in long-term incentive programs
Remote work option
Equal opportunity employment
Reasonable accommodation for US & Puerto Rico applicants