Virtual Access Specialist

AbbVie

. Educate Health Care Providers on patient support programs and approved access and reimbursement tools and services .

Posted 10/12/2026full-timeRemote • Oregon • United StatesMid-LevelSenior💰 $65,500 - $125,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in payer policies and reimbursement processes while effectively educating healthcare providers on patient support programs. Strong relationship-building and communication skills are essential for collaborating with cross-functional teams and enhancing patient access strategies.

Highest-signal resume keywords

Payer Account ManagementAccess And ReimbursementPayer Policy ProcessesStrong Communication SkillsCritical-Thinking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementPayer Policy ProcessesCodingPrior AuthorizationAppeal ProcessesCoverage CriteriaPatient Support ProgramsData AnalysisProcess ImprovementPatient Access Strategies

Soft Skills

Relationship BuildingCross-Matrix CollaborationClear CommunicationCritical ThinkingWorkload Prioritization

Industry Keywords

Healthcare ProvidersPayer DynamicsCommercial PayerGovernmental PayerPatient ServicesMarket AccessReimbursement Support Services

About the role

Key responsibilities & impact

Educate Health Care Providers on patient support programs and approved access and reimbursement tools and services
Serve as a subject matter expert on local, regional, and national payer policies and requirements
Advise HCPs on patient prescription status, program eligibility, and payer processes and procedures
Develop and sustain relationships with relevant providers within the territory
Exchange clear, concise, and efficient information with Field Reimbursement Managers, HCPs, and other stakeholders
Collaborate across sales, market access, and patient services teams to update HCPs on prescription status and program eligibility
Use approved resources and data to support HCP education initiatives and enhance the patient experience
Identify and report payer trends for approved products to Patient Services and market access account management teams
Lead process improvement initiatives to enhance system efficiency and patient access strategies

Requirements

What you’ll need

Bachelor’s degree or Associate degree in biological sciences, pharmacy, business-related field, or equivalent preferred
3–5 years of experience in account management, payer account management, and/or access and reimbursement
Thorough understanding of payer policy processes, published coverage criteria and documentation, coding, prior authorization, and appeal processes
Understanding of rules, regulations, and risks associated with reimbursement support services
Comprehensive understanding of commercial and governmental payer access dynamics
Strong communication skills and ability to navigate cross-matrix environments
Critical-thinking ability to assess and prioritize account-level workloads
Ability to work remotely while calling directly on HCP offices in the assigned geography

Benefits

Comp & perks

Paid time off, including vacation, holidays, and sick leave
Medical, dental, and vision insurance
401(k) plan
Eligibility to participate in short-term incentive programs