Family Care Associate

Abby Care

. Serve as the primary point of contact for caregivers via phone, text, and email .

Posted 9/23/2026full-timeBraintree • Massachusetts • United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and organizational skills while providing empathetic support to caregivers and families in a healthcare setting. Proficient in managing multiple tasks and interactions effectively, ensuring a high level of service and accurate documentation.

Highest-signal resume keywords

Bachelor’s Degree In Healthcare Administration1+ Years Experience In Customer OperationsPhone-Based Customer InteractionSpanish FluencyFamiliarity With Salesforce

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationHigh Level Of EmpathyStrong Multitasking SkillsStrong Organizational Skills

Tools & Technologies

SalesforcePhone SystemsCRM Systems

Industry Keywords

HealthcareCustomer OperationsTech StartupHigh-Volume Account Coordination

About the role

Key responsibilities & impact

Serve as the primary point of contact for caregivers via phone, text, and email
Provide timely, empathetic, and professional responses to parent inquiries and concerns
Handle inbound calls and follow-ups
Coordinate and communicate parent requests, feedback, and updates with the internal care team
Maintain accurate documentation of interactions and updates in internal systems
Ensure caregivers receive clear information and support throughout their experience
Manage multiple conversations and tasks simultaneously while maintaining a high level of service
Guide and advocate for families navigating complex healthcare and training processes
Uplift and empower caregivers with motivation, support, and reassurance

Requirements

What you’ll need

Bachelor’s degree in Healthcare Administration, Business Operations, Public Health, or a related discipline strongly preferred
Minimum of 1+ years of experience in a fast-paced tech startup, customer operations, or high-volume account coordination environment
Proven experience handling phone-based customer interactions
Excellent verbal and written communication skills
High level of empathy and ability to communicate with care and patience
Strong multitasking and organizational skills
Spanish fluency preferred
Experience in healthcare or healthcare-related services
Familiarity with Salesforce, phone systems, or similar CRM systems
Experience working in a startup or fast-changing environment
Ability to work hybrid in Braintree, MA
Employment contingent upon successful completion of a background check, satisfactory references, and any required documentation

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
$0 deductible PPO
Company-funded HSA
Employer-paid life and disability insurance
Generous paid time off
10 paid company holidays
HSA contributions
Optional FSA and commuter benefits
Full coverage of 401(k) account fees; employer match not currently offered
Up to 10 weeks of paid parental leave based on tenure