Product Manager, Ignite Member Operations

ABC Fitness

. Own the product direction and roadmap for core Ignite Membership Operations workflows .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $125,000 - $141,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product direction and roadmap ownership for membership operations, with a strong focus on improving workflows and translating customer needs into actionable product requirements. Proficient in managing cross-functional collaboration and delivering operational software solutions in multi-location environments.

Highest-signal resume keywords

Product OwnershipMembership Lifecycle WorkflowsOperational Software DeliveryCustomer DiscoveryStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow ManagementRecurring BillingAccess ControlData ConsistencyAPIsProduct RequirementsTask Completion MeasurementAutomation ToolsAI-Enabled ToolsMember Records Management

Soft Skills

Written CommunicationCollaborationCuriosityAccountabilityPrioritization

Certifications & Qualifications

Bachelor's Degree in BusinessBachelor's Degree in Technology

Industry Keywords

FitnessClub ManagementHospitalityRetailHealthcareFinancial ServicesMulti-Location OperationsCustomer Lifecycle WorkflowsPoint of SaleRole-Based Permissions

About the role

Key responsibilities & impact

Own the product direction and roadmap for core Ignite Membership Operations workflows
Observe real club workflows and speak with owners, operators, membership teams, and front-desk staff to understand friction, workarounds, and desired outcomes
Lead discovery and delivery for membership lifecycle workflows including agreements, rewrites, freezes, cancellations, transfers, merges, recurring dues, plans, pricing, and member records
Improve check-in and access workflows, including schedules, day and guest access, staff roles, permissions, and club configuration
Translate customer and business needs into product requirements, decisions, priorities, and acceptance criteria with engineering, design, and quality assurance
Partner with Commerce, Insights, Engagement, and GymSales to maintain consistent membership state across payments, reporting, communications, and the broader member journey
Plan and communicate changes to live clubs, including rollout, enablement, support readiness, monitoring, and rollback considerations
Measure improvements in agreement accuracy, access reliability, task completion, adoption, and reduced manual workarounds
Represent the voice of the club and explain tradeoffs across independent clubs, franchises, and multi-location operators

Requirements

What you’ll need

Experience owning product work from problem framing and discovery through delivery, launch, and iteration
Experience delivering operational software, workflow-heavy SaaS, or products used by frontline or distributed teams
Practical understanding of membership, recurring billing, access control, permissions, or a comparable operational domain
Ability to work credibly with engineers and designers on APIs, systems of record, data consistency, permissions, and workflow behavior without writing production code
Strong customer discovery, prioritization, written communication, and stakeholder management skills
Ability to use qualitative feedback and product data to investigate scenarios, make decisions, and define measurable outcomes
Collaborative, curious, and accountable working style suited to an individual contributor role in a cross-functional product organization
Experience with fitness, club management, hospitality, retail, healthcare, financial services, or another multi-location operating environment is a plus
Experience with member or customer lifecycle workflows, recurring payments, point of sale, access control, or role-based permissions is a plus
Experience shipping changes into environments where teams are busy, training time is limited, and reliability matters immediately is a plus
Experience using automation or AI-enabled tools to improve discovery, analysis, product operations, or customer workflows, with appropriate judgment about privacy and quality is a plus
A bachelor's degree in business, technology, or a related field is a plus; equivalent practical experience is welcome
Willingness to travel occasionally to visit clubs, customers, or team locations as needed

Benefits

Comp & perks

Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
Open PTO policy
Days of Disconnect – once a quarter, a collective day off
Parental & Pawternity Leave
Quarterly Best Life fitness reimbursement
Medical/Dental/Vision coverage
Employee Assistance Program (EAP)
Premium Calm App subscription for you and up to 4 dependents over the age of 16
Bonuses, commissions, equity, or other incentive programs may be offered where applicable
Professional development opportunities
Mentorship
Continuous learning