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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and system administration, with a strong focus on Windows Server, Active Directory, and network troubleshooting. Proficient in maintaining network health and providing Tier 1/Tier 2 support for various hardware and software systems.
Highest-signal resume keywords
Windows Server AdministrationActive Directory ManagementNetwork TroubleshootingFirewall Operations SupportCompTIA Network+ Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Cable ManagementVLAN ConfigurationSystem MonitoringWindows 10/11 SupportDesktop Hardware SupportImage DeploymentBackup ManagementPatch ManagementEndpoint ProtectionMacOS Support
Soft Skills
Excellent CommunicationProblem-Solving Skills
Tools & Technologies
VMwareHyper-VOffice 365
Certifications & Qualifications
CompTIA Network+CCNAMicrosoft Certifications
Industry Keywords
IT SupportSystem AdministrationNetwork Health MonitoringSecurity ControlsHardware Lifecycle Management
Tech Stack
Tools & technologiesDNSMacOSVMware
About the role
Key responsibilities & impact- Run, terminate, test, and label network cables, including Cat5e/Cat6, patch panels, keystone jacks, and cable management
- Maintain and troubleshoot network switches, VLANs, and wireless access points
- Support firewall operations by troubleshooting connectivity, verifying existing rules, and escalating complex issues
- Administer Windows Servers, Active Directory, DNS, DHCP, backups, and patching
- Monitor system and network health to help prevent downtime
- Provide Tier 1/Tier 2 support for desktops, laptops, printers, scanners, and peripherals
- Image, deploy, repair, and maintain Windows/Mac workstations
- Support onboarding/offboarding, including workstation setup and account provisioning as directed
- Maintain IT inventory and hardware lifecycle
- Support existing security controls and access control systems, including endpoint protection and badge systems, through troubleshooting, escalation, and audit assistance
- Follow company security policies and help users comply
- This role does not design or implement new security controls or access control policies
Requirements
What you’ll need- 2+ years in IT support, system administration
- Experience with Windows Server, Active Directory, and Windows 10/11
- Familiarity with printers, scanners, laptops, and desktop hardware
- Ability to support firewall and security operations
- Excellent communication and problem-solving skills
- Recommended: CompTIA Network+, CCNA, or Microsoft certifications
- Recommended: Experience with virtualization (VMware/Hyper-V) and Office 365
- Recommended: MacOS support experience
- Ability to lift up to 50 lbs (servers, network equipment)
- Ability to crawl under desks and work in tight spaces to run and manage cabling
