ABCorp

Support Engineer

• Run, terminate, test, and label network cables, including Cat5e/Cat6, patch panels, keystone jacks, and cable management
• Maintain and troubleshoot network switches, VLANs, and wireless access points
• Support firewall operations by troubleshooting connectivity, verifying existing rules, and escalating complex issues
• Administer Windows Servers, Active Directory, DNS, DHCP, backups, and patching
• Monitor system and network health to help prevent downtime
• Provide Tier 1/Tier 2 support for desktops, laptops, printers, scanners, and peripherals
• Image, deploy, repair, and maintain Windows/Mac workstations
• Support onboarding/offboarding, including workstation setup and account provisioning as directed
• Maintain IT inventory and hardware lifecycle
• Support existing security controls and access control systems, including endpoint protection and badge systems, through troubleshooting, escalation, and audit assistance
• Follow company security policies and help users comply
• This role does not design or implement new security controls or access control policies

IT Support Engineer