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Quality Supervisor
Abdul Latif Jameel. Investigate and prioritize technical reports from Service Centres and prepare field technical reports .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical report investigation, warranty auditing, and staff training on product installation and features. Proficient in analyzing customer requirements and ensuring compliance with company standards.
Highest-signal resume keywords
Degree/Diploma In Engineering4-Year Experience In Service WarrantyStrong Analytical SkillsGood Communication SkillsEnglish/Arabic Language Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Report PreparationWarranty Procedure AuditingProduct Installation TrainingMathematical SkillsReasoning Skills
Soft Skills
Good Interaction Skills
Industry Keywords
Service Centre ComplianceWarranty Claims ManagementCustomer Problem VerificationMarket Product ReportingNew Product Conformity Testing
About the role
Key responsibilities & impact- Investigate and prioritize technical reports from Service Centres and prepare field technical reports
- Check and audit warranty procedures and claims at center level and suggest corrective actions with QAD management
- Train service, sales, and parts staff on product installation, functions, and features
- Help train production installers on product installation launches and confirm adherence to installation standards
- Participate in new product conformity tests and follow up on improvement areas
- Visit complaining customers to verify problems and supervise repairs
- Submit market product reports covering customer requirements and competitor comparisons
- Monitor Service Centre activities, including technical reporting, warranty business, and warranty parts storage, to ensure company-standard compliance
Requirements
What you’ll need- Degree/Diploma in Engineering
- 4-year experience in service warranty
- Strong analytical skills
- Good communication and interaction skills
- Mathematical skills
- Reasoning skills
- English/Arabic language skills
Benefits
Comp & perks- Exciting opportunities worldwide
- International employer across the Middle East, North Africa and Turkey region
- Culture emphasizing Respect, Innovation, a Pioneering Spirit, and Empowerment