Abdul Latif Jameel

Advisor

• Facilitate service operations in the Center to achieve customer satisfaction, customer retention, and productivity targets
• Define and prepare business plans to meet operational targets
• Provide efficient service through a Guest First mindset
• Apply Jameel Standards related to the Service Advisor role
• Implement safety, welfare, integrity, branding, and company policy instructions
• Conduct pre-acceptance vehicle inspections and record vehicle condition and inventory
• Support GDI achievement and customer retention through professional customer engagement
• Coordinate with the Chief Technician on job assignments, diagnostics, final inspections, and repair quality
• Explain repair details, estimated costs, and delivery times to customers
• Communicate repair progress and obtain approval for additional parts
• Support a Guest Centric and Fix-It-Right mindset across the service team
• Coordinate spare parts with the Parts Department to complete repairs and ensure timely vehicle delivery
• Conduct post-service follow-up and report complaints to the Workshop Floor Manager
• Monitor Job Controller data entry, repair records, vehicle delivery status, and productivity analyses
• Ensure compliance with quality control policies and procedures

Service Advisor

Technician

• Perform repair services and other mechanical work at the Center to achieve customer satisfaction and gross service sales targets
• Perform repairs according to customer requests under the Chief Technician’s close supervision, within promised delivery times and estimated costs
• Conduct preliminary vehicle inspections and evaluations to assess damage and required repairs
• Participate in resolving high-technical problems, including NVH-related cases, with Team Leader assistance
• Execute after-sales responsibilities, including vehicle repairs and periodic maintenance, according to company policies and procedures
• Ensure guest satisfaction through a guest-centric approach and adherence to service standards
• Coordinate with the Job Controller to enter correct operation data, record repairs, and update vehicle delivery status using computerized time-control sheets
• Analyze productivity through man-hour records
• Receive and understand technical information, service bulletins, and daily activities from the Team Leader
• Support after-sales targets, including man-hour sales and net sales
• Support and assist Center after-sales marketing campaigns

Auto Technician

• Perform repair services and mechanical work according to customer requests, promised delivery times, and estimated costs
• Conduct preliminary vehicle inspections and evaluations to assess damage and required repairs
• Participate in resolving high-technical problems, including NVH-related cases, using diagnostic tests and examinations
• Execute after-sales responsibilities, including vehicle repairs and periodic maintenance
• Deliver high-quality, guest-centric after-sales activities in accordance with service standards
• Coordinate with the Job Controller to enter operation data, record repairs, update vehicle delivery status, and support productivity analysis
• Receive and understand technical information, service bulletins, and daily functional activities through meetings and updates
• Support after-sales targets and center after-sales marketing campaigns

• Facilitate service operations in the center to achieve customer satisfaction, customer retention, productivity, and sales targets
• Define and prepare business plans to meet operational targets
• Provide efficient service using a Guest First mindset
• Apply Jameel Service Advisor standards and company policies concerning safety, welfare, integrity, and branding
• Conduct pre-acceptance vehicle inspections and record vehicle condition and inventory
• Support GDI achievement and customer retention through professional customer engagement
• Coordinate with the Chief Technician on job assignments, diagnostics, repairs, and final vehicle inspections
• Explain required work, estimated repair costs, and delivery times to customers
• Communicate repair progress and obtain approval for additional parts
• Support a Guest Centric and Fix-It-Right mindset across the service team
• Coordinate with the Parts Department to ensure parts availability and timely vehicle delivery
• Conduct post-service follow-up on complaints and report issues to the Workshop Floor Manager
• Confirm service repair agreements with customers
• Monitor Job Controller data entry, repair records, and vehicle delivery status
• Ensure compliance with quality-control policies and procedures

• Perform repair services and mechanical work in the center to achieve customer satisfaction and service sales targets
• Perform repairs according to customer requests under Chief Technician supervision, within promised delivery time and estimated cost
• Conduct preliminary vehicle inspections and evaluations using mechanical tools and equipment
• Participate in resolving high-technical problems, including NVH-related cases, through diagnostic testing and examination
• Execute after-sales responsibilities, including vehicle repairs and periodic maintenance
• Ensure customer satisfaction and high-quality after-sales activities according to service standards
• Coordinate with the Job Controller to enter operation data, record repairs, and update vehicle delivery status using Computerized Time Control Sheets
• Receive and understand technical information, service bulletins, and daily activities from the Team Leader
• Support after-sales targets, service achievements, and center after-sales marketing campaigns
• Maintain service productivity, Fix it Right ratio, repeat-repair performance, and 5S standards