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Quality Supervisor
Abdul Latif Jameel. Investigate technical problems and assist service centers and dealers with repair procedures according to ALJACS standards .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing technical problems and warranty procedures while providing training and support to service centers and dealers. Proficient in preparing technical reports and ensuring compliance with company standards in product installation and service.
Highest-signal resume keywords
Degree/Diploma In Engineering4-Year Experience In Service WarrantyStrong Analytical SkillsGood Communication SkillsEnglish/Arabic Language Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Good Communication And Interaction SkillsMathematical SkillsReasoning Skills
Industry Keywords
Technical ReportsWarranty ProceduresField Technical ReportsProduct InstallationNew-Product Conformity TestingMarket Product ReportsService-Center ComplianceWarranty ClaimsCorrective ActionsCustomer Requirements
About the role
Key responsibilities & impact- Investigate technical problems and assist service centers and dealers with repair procedures according to ALJACS standards
- Analyze and prioritize technical reports from service centers and prepare field technical reports
- Audit warranty procedures and claims at service-center level and recommend corrective actions
- Train service, sales, parts, and production-installation staff on product installation, functions, features, and standards
- Participate in new-product conformity testing and follow up on improvement areas
- Visit complaining customers to verify problems and supervise repairs
- Submit market product reports on customer requirements and competitor comparisons
- Monitor service-center technical reporting, warranty business, and warranty-parts storage for compliance with company standards
Requirements
What you’ll need- Degree/Diploma in Engineering
- 4-year experience in service warranty
- Strong analytical skills
- Good communication and interaction skills
- Mathematical skills
- Reasoning skills
- English/Arabic language ability
Benefits
Comp & perks- Opportunities with an international employer across the MENAT region and worldwide
- Respect, Innovation, Pioneering Spirit, and Empowerment company culture