FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Service Advisor
Abdul Latif Jameel. Facilitate service operations in the Center to achieve customer satisfaction, customer retention, and productivity targets .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service operations, ensuring customer satisfaction and retention through effective communication and problem-solving. Proficient in automotive knowledge, service standards, and compliance with quality-control policies.
Highest-signal resume keywords
Bachelor's Degree or EquivalentService Advisor Level 2 CertificationAutomotive and Technical KnowledgeCustomer Engagement SkillsTime Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pre-Diagnostic QuestioningTroubleshootingRepair Work ExplanationData Entry MonitoringQuality-Control Compliance
Soft Skills
Interpersonal SkillsCommunication SkillsActive LearningStress ToleranceProblem Sensitivity
Tools & Technologies
WorksheetsWord ProcessingPresentation SoftwareDatabase Management
Certifications & Qualifications
Service Advisor Level 2 Certification
Industry Keywords
Customer SatisfactionGuest First MindsetProductivity TargetsVehicle InspectionsParts Availability
About the role
Key responsibilities & impact- Facilitate service operations in the Center to achieve customer satisfaction, customer retention, and productivity targets
- Define and prepare business plans to meet operational targets
- Provide efficient service through a Guest First mindset
- Apply Jameel Standards and company policies related to safety, welfare, integrity, and branding
- Conduct pre-acceptance vehicle inspections and document vehicle condition and inventory
- Support GDI achievement and customer retention through professional customer engagement
- Coordinate with the Chief Technician on job assignments, diagnostics, repairs, and final inspections
- Explain repair work, estimated costs, and delivery times to customers
- Communicate repair progress and obtain approval for additional parts
- Support Guest Centric and Fix-It-Right service standards
- Coordinate with the Parts Department to ensure parts availability and timely vehicle delivery
- Conduct post-service follow-up and report complaints or concerns to the Workshop Floor Manager
- Confirm repair agreements with customers and ensure requested repairs are completed
- Monitor Job Controller data entry, repair records, vehicle delivery status, and computerized time-control sheets
- Ensure compliance with quality-control policies and procedures
Requirements
What you’ll need- Bachelor’s Degree or Equivalent
- Minimum 5 years’ experience in Service area
- English / Arabic
- Service Advisor Level 2 certification
- Advanced knowledge of principles and processes for providing customer and personal services
- Basic knowledge of principles and methods in promoting and selling products or services
- Basic knowledge of production systems designed to improve productivity
- Time management, monitoring, active learning, and stress tolerance skills
- Strong interpersonal, communication, listening, and questioning skills
- Computer skills in worksheets, word processing, presentation, and database management
- Good judgment, decision-making, social perceptiveness, problem sensitivity, and inductive reasoning
- Automotive and technical knowledge, including pre-diagnostic questioning and troubleshooting
Benefits
Comp & perks- International career opportunities across the MENAT region and worldwide
- Culture emphasizing Respect, Innovation, Pioneering Spirit, and Empowerment