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Service Advisor
Abdul Latif Jameel. Facilitate service operations in the Center to achieve customer satisfaction, customer retention, and productivity targets .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service operations, ensuring customer satisfaction and retention through effective communication and problem-solving. Proficient in automotive knowledge, service advisor practices, and operational management to achieve productivity targets.
Highest-signal resume keywords
Service Advisor Level 2 CertificationAutomotive And Technical KnowledgeCustomer Engagement And RetentionTime Management SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pre-Diagnostic QuestioningTroubleshootingPerformance AssessmentData EntryRepair Records Management
Soft Skills
Inter-Personal SkillsStress ToleranceActive Learning SkillsGood JudgementDecision-Making
Tools & Technologies
WorksheetsWord ProcessingPresentation SoftwareDatabase Management
Certifications & Qualifications
Service Advisor Level 2 Certification
Industry Keywords
Customer SatisfactionGuest First MindsetQuality Control PoliciesSafety And Welfare StandardsProductivity Improvement Systems
About the role
Key responsibilities & impact- Facilitate service operations in the Center to achieve customer satisfaction, customer retention, and productivity targets
- Define and prepare business plans to meet operational targets
- Provide efficient service through a Guest First mindset
- Apply Jameel Standards related to the Service Advisor role
- Implement instructions and policies related to safety, welfare, integrity, and company branding
- Conduct pre-acceptance vehicle inspections, record results, and confirm the vehicle’s physical condition and inventory with customers
- Support GDI achievement and customer retention through professional customer engagement
- Coordinate with the Chief Technician on job assignments, preliminary diagnostics, final inspections, and satisfactory repairs
- Discuss repair details, estimated costs, and delivery times with customers
- Communicate repair progress and obtain approval for additional parts when required
- Support a Guest Centric and Fix-It-Right mindset across the service team
- Coordinate with the Parts Department to follow up on spare parts and ensure timely vehicle delivery
- Conduct post-service follow-up for complaints, issues, and concerns, and report them to the Workshop Floor Manager
- Confirm service repair agreements with customers
- Monitor Job Controller data entry, repair records, vehicle delivery status, and computerized time control sheets
- Ensure the Chief Technician complies with quality control policies and procedures
Requirements
What you’ll need- Bachelor’s Degree or Equivalent
- Minimum 5 years’ experience in Service area
- English / Arabic
- Service Advisor Level 2 certification
- Knowledge of principles and processes for providing customer and personal services
- Basic knowledge of principles and methods in promoting and selling products or services
- Basic knowledge in production systems designed to improve productivity
- Time management skills
- Monitoring and performance assessment skills
- Active learning skills
- Stress tolerance
- Inter-personal and customer-handling skills
- Good communication skills, including listening and questioning, and ability to determine customers’ needs and sell dealership parts and service capabilities
- Computer skills in worksheets, word processing, presentation, and database management
- Good judgement, decision-making, and social perceptiveness
- Problem sensitivity and inductive reasoning
- Automotive and technical knowledge, including pre-diagnostic questioning and troubleshooting
Benefits
Comp & perks- Opportunities with a leading employer across the Middle East, North Africa and Turkey (MENAT) region
- Exciting opportunities worldwide
- Culture guided by Respect, Innovation, a Pioneering Spirit, and Empowerment