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Service Advisor
Abdul Latif Jameel. Facilitate service-center operations to achieve customer satisfaction, customer retention, and productivity targets .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service-center operations, customer engagement, and compliance with quality-control policies. Proficient in automotive knowledge, effective communication, and time management to enhance customer satisfaction and retention.
Highest-signal resume keywords
Service Advisor Level 2 CertificationAutomotive And Technical KnowledgeCustomer EngagementTime ManagementInterpersonal And Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pre-Diagnostic QuestioningTroubleshootingVehicle InspectionRepair Cost EstimationProductivity Analysis
Soft Skills
JudgmentDecision-MakingSocial PerceptivenessStress ToleranceActive Learning
Tools & Technologies
WorksheetsWord ProcessingPresentationsDatabase Management
Certifications & Qualifications
Service Advisor Level 2 Certification
Industry Keywords
Customer SatisfactionCustomer RetentionGuest First MindsetQuality-Control PoliciesCross-Department Collaboration
About the role
Key responsibilities & impact- Facilitate service-center operations to achieve customer satisfaction, customer retention, and productivity targets
- Define and prepare business plans to meet operational targets
- Provide efficient service through a Guest First mindset
- Apply Jameel Service Advisor standards and company policies for safety, welfare, integrity, and branding
- Conduct pre-acceptance vehicle inspections and document vehicle condition, valuables, and accessories
- Support GDI achievement and customer retention through professional customer engagement
- Coordinate with the Chief Technician on job assignments, diagnostics, repairs, and final vehicle inspection
- Explain required work, estimated repair costs, and delivery times to customers
- Communicate repair progress and obtain approval for additional parts when needed
- Support Guest Centric and Fix-It-Right service activities through cross-department collaboration
- Coordinate with the Parts Department to ensure parts availability and timely vehicle delivery
- Conduct post-service follow-up for complaints and report issues to the Workshop Floor Manager
- Monitor job-control data, repair records, vehicle delivery status, and productivity analyses
- Ensure compliance with quality-control policies and procedures
Requirements
What you’ll need- Minimum Bachelor’s Degree or Equivalent
- Minimum 5 years’ experience in Service area
- English / Arabic
- Service Advisor Level 2 certification
- Knowledge of customer and personal service principles and processes
- Basic knowledge of promoting and selling products or services
- Basic knowledge of production systems designed to improve productivity
- Time management, monitoring, active learning, and stress tolerance
- Strong interpersonal, communication, judgment, decision-making, and social perceptiveness skills
- Computer skills in worksheets, word processing, presentations, and database management
- Automotive and technical knowledge, including pre-diagnostic questioning and troubleshooting
- Ability to identify customer needs and sell dealership parts and service capabilities
Benefits
Comp & perks- Opportunities with an international employer across the MENAT region and worldwide
- Culture based on Respect, Innovation, Pioneering Spirit, and Empowerment