Service Advisor

Abdul Latif Jameel

. Facilitate service operations in the Center to achieve customer satisfaction, customer retention, and productivity targets .

Posted 9/29/2026full-timeHafr Al-Batin • Saudi ArabiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in service operations management, customer engagement, and compliance with quality control standards. Proficient in automotive knowledge, including diagnostics and troubleshooting, while maintaining a strong focus on customer satisfaction and retention.

Highest-signal resume keywords

Service Advisor Level 2 CertificationAutomotive And Technical KnowledgeCustomer EngagementTime ManagementQuality Control Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Pre-Diagnostic QuestioningTroubleshootingVehicle InspectionsRepair Quality MonitoringProductivity Analysis

Soft Skills

Interpersonal SkillsCommunicationDecision-MakingProblem SensitivityStress Tolerance

Tools & Technologies

WorksheetsWord ProcessingPresentation SoftwareDatabase Management

Certifications & Qualifications

Service Advisor Level 2 Certification

Industry Keywords

Customer SatisfactionGuest First MindsetService OperationsGDI AchievementCompliance With Company Policy

About the role

Key responsibilities & impact

Facilitate service operations in the Center to achieve customer satisfaction, customer retention, and productivity targets
Define and prepare business plans to meet operational targets
Provide efficient service through a Guest First mindset
Apply Jameel Standards related to the Service Advisor role
Implement safety, welfare, integrity, branding, and company policy instructions
Conduct pre-acceptance vehicle inspections and record vehicle condition and inventory
Support GDI achievement and customer retention through professional customer engagement
Coordinate with the Chief Technician on job assignments, diagnostics, final inspections, and repair quality
Explain repair details, estimated costs, and delivery times to customers
Communicate repair progress and obtain approval for additional parts
Support a Guest Centric and Fix-It-Right mindset across the service team
Coordinate spare parts with the Parts Department to complete repairs and ensure timely vehicle delivery
Conduct post-service follow-up and report complaints to the Workshop Floor Manager
Monitor Job Controller data entry, repair records, vehicle delivery status, and productivity analyses
Ensure compliance with quality control policies and procedures

Requirements

What you’ll need

Minimum Bachelor’s Degree or Equivalent
Minimum 5 years’ experience in Service area
English / Arabic
Service Advisor Level 2 certification
Knowledge of principles and processes for providing customer and personal services
Basic knowledge of principles and methods in promoting and selling products or services
Basic knowledge in production systems designed to improve productivity
Time management, monitoring, active learning, stress tolerance, interpersonal skills, communication, judgment, decision-making, social perceptiveness, problem sensitivity, and inductive reasoning
Computer skills in worksheets, word processing, presentation, and database management
Automotive and technical knowledge, including pre-diagnostic questioning and troubleshooting

Benefits

Comp & perks

Opportunities with an international employer across the MENAT region and worldwide
Culture emphasizing Respect, Innovation, Pioneering Spirit, and Empowerment