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Service Advisor
Abdul Latif Jameel. Facilitate service operations in the center to achieve customer satisfaction, customer retention, productivity, and sales targets .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service operations management, customer engagement, and compliance with quality-control policies. Proficient in automotive knowledge, including diagnostics and troubleshooting, while maintaining a focus on customer satisfaction and retention.
Highest-signal resume keywords
Service Advisor Level 2 CertificationAutomotive KnowledgeCustomer EngagementOperational PlanningBilingual in English and Arabic
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service PrinciplesPre-Diagnostic QuestioningTroubleshootingProductivity Improvement MethodsData Entry and Repair Records Management
Soft Skills
Communication SkillsInterpersonal SkillsDecision-MakingTime ManagementProblem Sensitivity
Tools & Technologies
WorksheetsWord Processing SoftwarePresentation SoftwareDatabase Management Systems
Certifications & Qualifications
Service Advisor Level 2 Certification
Industry Keywords
Customer SatisfactionService OperationsVehicle InspectionsQuality-Control PoliciesGuest First Mindset
About the role
Key responsibilities & impact- Facilitate service operations in the center to achieve customer satisfaction, customer retention, productivity, and sales targets
- Define and prepare business plans to meet operational targets
- Provide efficient service using a Guest First mindset
- Apply Jameel Service Advisor standards and company policies concerning safety, welfare, integrity, and branding
- Conduct pre-acceptance vehicle inspections and record vehicle condition and inventory
- Support GDI achievement and customer retention through professional customer engagement
- Coordinate with the Chief Technician on job assignments, diagnostics, repairs, and final vehicle inspections
- Explain required work, estimated repair costs, and delivery times to customers
- Communicate repair progress and obtain approval for additional parts
- Support a Guest Centric and Fix-It-Right mindset across the service team
- Coordinate with the Parts Department to ensure parts availability and timely vehicle delivery
- Conduct post-service follow-up on complaints and report issues to the Workshop Floor Manager
- Confirm service repair agreements with customers
- Monitor Job Controller data entry, repair records, and vehicle delivery status
- Ensure compliance with quality-control policies and procedures
Requirements
What you’ll need- Minimum Bachelor’s Degree or Equivalent
- Minimum 5 years’ experience in Service area
- English / Arabic
- Service Advisor Level 2 certification
- Advanced knowledge of principles and processes for providing customer and personal services
- Basic knowledge of principles and methods in promoting and selling products or services
- Basic knowledge in production systems designed to improve productivity
- Computer skills in worksheets, word processing, presentation, and database management
- Automotive and technical knowledge, including pre-diagnostic questioning and troubleshooting
- Good communication, interpersonal, judgment, decision-making, monitoring, time-management, and problem-sensitivity skills
- Ability to remain calm and effective in high-stress situations
Benefits
Comp & perks- International career opportunities across the MENAT region and worldwide
- Culture guided by Respect, Innovation, Pioneering Spirit, and Empowerment