Technical Service Operations GM

Abdul Latif Jameel

. Ensure proper implementation of Early Detection & Early Resolution (EDER) activities .

Posted 10/9/2026full-timeJeddah • Saudi ArabiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Early Detection & Early Resolution (EDER) activities and technical support within the automotive industry, ensuring high-quality service and customer satisfaction. Proficient in data analysis and effective communication in both English and Arabic.

Highest-signal resume keywords

Bachelor's Degree In Mechanical Engineering10 Years In Automotive IndustryData AnalysisCustomer Handling SkillsTechnical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisTechnical SupportField Technical Report AnalysisWarranty-Claim Pattern AnalysisRecall Campaign Management

Soft Skills

Customer FocusCollaborationAccountabilityPlanningReflection

Industry Keywords

Early Detection & Early Resolution (EDER)Automotive IndustryService CampaignsTechnical ComplaintsProduct Quality Activities

About the role

Key responsibilities & impact

Ensure proper implementation of Early Detection & Early Resolution (EDER) activities
Reflect field concerns to manufacturers and contribute to customer satisfaction
Provide timely, precise, and accurate assistance on technical issues to service outlets
Communicate new technical problems to manufacturers until permanent resolution
Ensure speed and quality of technical support to service centers
Ensure speed and quality of service and recall campaigns
Improve and maintain systems for gathering technical data from the field
Supervise Product Managers investigating high-occurrence technical problems
Communicate and follow up on top technical problems with TMC
Ensure proper implementation of service and recall campaigns
Handle serious customer technical complaints related to products
Analyze and review Field Technical Report data and unusual warranty-claim patterns
Analyze parts-demand data for recall campaigns
Ensure FTR quality, quantity, and speed targets
Participate in conformity/suitability tests, POD, POE, and other product-quality activities

Requirements

What you’ll need

Bachelor’s Degree in Mechanical Engineering
10 years in automotive industry with managerial experience
Computer skills/data analysis
Customer handling skills
English / Arabic
Competencies: Learns Through Reflection, Fosters Collaboration, Ensures Accountability, Plans & Aligns, Focuses on the customer
Special Certifications/Membership: N/A

Benefits

Comp & perks

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