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About the role
Key responsibilities & impact- Manage and customize the CRM platform to meet organizational needs
- Manage user permissions, workflows, custom objects, and profiles
- Provide user support and troubleshoot CRM issues
- Analyze data related to team productivity, effectiveness, and operations
- Collaborate with teams to capture business requirements and implement CRM solutions
- Coordinate and support integrations with third-party apps, plugins, and tools
- Set up processes to manage and protect customer and business data
- Provide training to administration, staff, and faculty
- Manage and organize office operations, schedules, meetings, and correspondence
- Maintain accurate, secure, and confidential records and databases
- Manage budgets, track expenses, and process invoices
- Support hiring, onboarding, offboarding, employee records, benefits administration, and payroll reconciliation
- Facilitate communication between internal and external stakeholders, departments, customers, and suppliers
- Assist with reports, presentations, and other communications
- Deliver weekly byte-sized project outcomes and provide task updates to the Project Management Executive
Requirements
What you’ll need- Bachelor's degree preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Customer-focused mindset
- Ability to analyze and solve problems
- Ability to work with people of different technical skills
- Ability to communicate complex concepts clearly
- Ability to maintain accurate customer data
- Ability to manage projects
- Knowledge of customer relationship management (CRM) software
- Technical skills
- Availability for 25–30 hours per week
- Must be present in the virtual office during the selected work slot
- Must report to the virtual office between 5 PM and 6:30 PM for the off-time batch
Benefits
Comp & perks- 4–16 weeks remote internship
- Mentorship and guidance from industry professionals
- Hands-on exposure through real-time projects
- Work results published in an online portfolio
- Peer and supervisor review of weekly project outcomes
- Potential guidance and support to secure placements within reputable companies
- Scheduled breaks for full-time interns
- Flexible work hours for off-time batch interns