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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in email campaigning, customer engagement, and CRM management while effectively managing tasks and deadlines. Strong communication and organizational skills are essential for supporting customer development activities and collaborating with internal teams.
Highest-signal resume keywords
Email Campaign ManagementCRM Tools FamiliarityData Entry and DocumentationCustomer EngagementOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Email CampaigningData EntryDocumentationDatabase ManagementCustomer Follow-Up Processes
Soft Skills
Good Communication SkillsInterpersonal SkillsOrganizational SkillsTeam CollaborationEnthusiasm to Learn
Tools & Technologies
MS ExcelGoogle SheetsCRM Systems
Industry Keywords
Customer DevelopmentLead GenerationFollow-Up ActivitiesCommunication Guidelines
About the role
Key responsibilities & impact- Create, manage, and send email campaigns to prospective and existing customers
- Prepare and maintain customer contact lists for email campaigns
- Conduct regular call follow-ups with prospective customers and interested leads
- Communicate with customers by email and phone to provide information and address basic queries
- Track email campaign responses and coordinate follow-up activities
- Identify potential customers and support lead-generation activities
- Maintain and update customer information, communication records, and follow-up status in CRM systems
- Assist with scheduling customer calls, meetings, and follow-up reminders
- Perform data entry, documentation, database management, and record-maintenance tasks
- Prepare daily and weekly reports on email campaigns, customer interactions, and follow-up activities
- Coordinate with internal teams to ensure timely communication and completion of assigned tasks
- Collaborate with managers and team members to support customer development activities
- Participate in weekly review meetings with various teams
- Work with the reporting manager, business heads, and internal teams
- Complete assigned tasks and administrative activities within deadlines
- Follow organizational systems, processes, and communication guidelines
Requirements
What you’ll need- Pursuing or completed a Bachelor's or Master's degree in Business Administration, Commerce, Marketing, Management, or a relevant field
- Good communication and interpersonal skills
- Basic understanding of email campaigning, customer engagement, and follow-up processes
- Familiarity with MS Excel, Google Sheets, and CRM tools
- Good organizational, documentation, and administrative skills
- Ability to communicate professionally through emails and phone calls
- Willingness to work with a team of experts and follow systems and processes
- Enthusiasm to learn and embrace new challenges
- Ability to manage assigned tasks and complete work within deadlines
- Availability for the selected virtual-office internship slot: 11 AM–5 PM for full-time interns, or 11 AM–2 PM / 2 PM–5 PM for part-time interns
Benefits
Comp & perks- Gain hands-on experience with industry-standard tools like Moodle and Zoho One
- Engage in innovative projects beyond the primary job role
- Flexible remote work
- Work on internal projects and real client assignments
- Build a professional online portfolio showcasing work and achievements
- Flexible working hours based on the assigned internship batch
- 4–16 week internship opportunity
- Mentorship and guidance from mentors and industry professionals
- Weekly project reviews and grading by peers and supervisors
- Potential full-time job offer for interns who excel
- Work results published in an online portfolio
- 10–15 hours per week for the internship opportunity
