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About the role
Key responsibilities & impact- Act as the first point of contact for clients contacting the Help Desk
- Handle incoming client inquiries via phone, email, and other communication channels
- Manage cases from initial contact through resolution
- Ensure clear communication, accurate documentation, and appropriate follow-up
- Manage and track multiple open tickets at different stages of completion
- Support smooth day-to-day operations and consistent customer experience
- Maintain accurate customer, ownership, product, and invoicing information in Abion Core and related systems
- Ensure products and services are assigned correctly to appropriate owners
- Handle matters efficiently and with the appropriate level of urgency
- Collaborate with Abion’s international network of IP professionals
Requirements
What you’ll need- Strong verbal and written communication skills in Swedish and English
- Excellent problem-solving skills
- Strong customer focus and service-minded approach
- At least 2 years of experience in customer support roles
- Ability to work with IT- and IP-related products
- Previous experience within Domains/Websec Services is a huge advantage
Benefits
Comp & perks- Gym membership contributions
- Freedom with responsibility and support for a balanced lifestyle
- Team activities and celebrations
- International, transparent, open, and accountable work environment
- Equal opportunity workplace