Abion

Customer Support

• Act as the first point of contact for clients contacting the Help Desk
• Handle incoming client inquiries via phone, email, and other communication channels
• Manage cases from initial contact through resolution
• Ensure clear communication, accurate documentation, and appropriate follow-up
• Manage and track multiple open tickets at different stages of completion
• Support smooth day-to-day operations and consistent customer experience
• Maintain accurate customer, ownership, product, and invoicing information in Abion Core and related systems
• Ensure products and services are assigned correctly to appropriate owners
• Handle matters efficiently and with the appropriate level of urgency
• Collaborate with Abion’s international network of IP professionals

Client Support Representative