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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strategic and operational leadership in managing substantial national accounts, focusing on financial performance, client relationships, and service delivery across hard and soft facilities services. Capable of driving performance improvement, operational change, and ensuring compliance with safety and statutory regulations.
Highest-signal resume keywords
Senior Leadership ExperienceAccount Financial Performance ManagementClient Relationship ManagementOperational Decision-MakingPerformance Improvement and Mobilisation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget DevelopmentForecastingOperational Cost ControlContract Scope UnderstandingChange ControlRisk ManagementPerformance Data AnalysisFacilities ManagementService Level ManagementSustainability Proposals
Soft Skills
Strong CommunicationNegotiation SkillsPlanning SkillsProblem-Solving Skills
Tools & Technologies
CAFM SystemsMS OfficeReporting Systems
Certifications & Qualifications
Project Management QualificationRelevant Management QualificationProfessional Membership or Chartered Status
Industry Keywords
Facilities ServicesHealth and Safety ComplianceStatutory ComplianceOperational ChangeService InnovationLogisticsDistribution
About the role
Key responsibilities & impact- Provide strategic and operational leadership of ABM’s flagship APS account across hard and soft services and more than 40 sites
- Translate ABM business priorities and client operational requirements into an integrated account strategy and delivery plan
- Lead through General Managers, Service Line Directors and the Portfolio Operational Performance Manager
- Direct resources, build management capability, set objectives, review results and hold management teams accountable
- Own senior client relationships, account engagement, governance, retention and profitable growth
- Present performance, financial and improvement information to the client and lead escalations and recovery
- Jointly develop and maintain the account P&L, annual budget and rolling forecasts with Finance
- Review labour, productivity, subcontractor and operating costs; investigate variances and implement corrective actions
- Oversee invoicing, change control, cost recovery, debt resolution and service-credit exposure
- Ensure integrated hard and soft service performance, contractual scope, service levels, quality standards and client outcomes
- Maintain governance for health, safety, statutory compliance and risk, supported by QHSE and technical specialists
- Direct mobilisations, projects and operational change, ensuring planning, resources, communication and sustainable handover
- Use account data and reporting to identify trends, validate performance and drive improvement
- Coordinate service continuity and incident response, lead recovery of material failures and embed lessons learned
- Identify additional services, projects and opportunities; convert them into profitable work with Business Development, Commercial and operational teams
- Drive productivity, self-delivery, supplier improvements, innovation and sustainability proposals
- Make operational decisions within approved budgets, company policy and delegated authority, escalating material risks and seeking approvals when required
Requirements
What you’ll need- Proven senior leadership of a substantial national account or portfolio delivering both hard and soft facilities services, with experience of complex client environments and multiple sites
- Experience leading through senior managers, setting direction across service lines and holding a management team accountable for operational, people and financial outcomes
- Demonstrable accountability for account financial performance, including joint budget development, forecasting, margin improvement, operational cost control and delivery against annual business goals
- Strong commercial judgement and understanding of contract scope, service levels, change control, risk and the relationship between delivery decisions and profitability
- Experience owning senior client relationships, leading governance and negotiations, resolving escalations and securing account retention and profitable growth
- Ability to make operational decisions independently within delegated authority, prioritise competing demands and engage Commercial, Finance and the VP effectively on material decisions
- Experience driving performance improvement, mobilisation and organisational change, with evidence that improvements have been sustained across teams and sites
- Working understanding of safety, statutory compliance and assurance responsibilities across hard and soft services, including when to involve authorised technical and QHSE specialists
- Strong communication, negotiation, planning and problem-solving skills
- Confident using financial and operational data, CAFM and reporting systems, and MS Office to support decisions
- Relevant management, facilities management or business qualification, or equivalent professional experience demonstrating the capability to lead an account of this scale and complexity
- Recognised project management qualification is desirable
- Relevant professional membership or chartered status is desirable
- Experience of logistics, distribution or other demanding operational estates, and practical knowledge of sustainability and service innovation are desirable
Benefits
Comp & perks- 24/7 GP access for the employee and immediate family via a UK-based GP
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Perks at Work employee app with discounts, gift cards, cashback, and exclusive offers
- Perks at Work resources and tools covering family and life, health, money and work
- Perks at Work online chat or telephone service for urgent crisis support