Community Liaison – Business Development Manager

Abound Health

. Identify, cultivate, and maintain relationships with referral sources such as support coordination agencies, schools, and community partners .

Posted 9/21/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business development and community engagement within healthcare, focusing on relationship-building and referral management. Proficient in analyzing referral data and utilizing CRM platforms to track performance and ensure compliance with healthcare regulations.

Highest-signal resume keywords

Business DevelopmentReferral RelationsCommunity EngagementData AnalysisMicrosoft Dynamics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral ManagementKPI TrackingPerformance ReportingData AnalysisCommunity Outreach

Soft Skills

Relationship-BuildingCommunication SkillsPresentation SkillsOrganizational Skills

Tools & Technologies

OnTargetMicrosoft DynamicsPower BICRM Platforms

Industry Keywords

HealthcareHuman ServicesIDD ProgramsPediatric PDNPersonal Care

About the role

Key responsibilities & impact

Identify, cultivate, and maintain relationships with referral sources such as support coordination agencies, schools, and community partners
Schedule and conduct in-person visits, presentations, and follow-ups with partner organizations
Attend and host community events to represent Abound and promote brand awareness across IDD, Pediatric PDN, and Personal Care markets
Generate new client referrals and warm leads
Ensure prompt communication and handoff to intake and care coordination teams
Track referral activity, conversion rates, outcomes, and trends using OnTarget, Microsoft Dynamics, and Power BI
Provide ongoing support to referral partners, including performance updates, member outcome updates, and resolution of concerns
Ensure compliance with ethical referral practices, healthcare regulations, and internal policies
Report to the Chief Growth Officer as part of the Growth team

Requirements

What you’ll need

Experience in business development, outreach, referral relations, or community engagement, preferably in healthcare, human services, or IDD/PDN programs
Direct experience working in the PA IDD, Pediatric PDN, or Personal Care communities strongly preferred
Strong relationship-building, communication, and presentation skills
Ability to analyze referral data, track KPIs, and report on performance trends
Familiarity with CRM or case management platforms, including Microsoft Dynamics or similar
Highly organized with the ability to manage multiple contacts, visits, and deadlines
Valid driver's license and willingness to travel locally for community visits and events
Pennsylvania residency required
Bachelor's degree in Business, Marketing, Human Services, Healthcare Administration, or related field preferred

Benefits

Comp & perks

Comprehensive health, dental, and wellness benefits beginning on the 60th day of employment
401(k) plan available after 12 months of employment
Potential additional forms of pay as part of total compensation