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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business development and community engagement within healthcare, focusing on relationship-building and referral network expansion. Proficient in analyzing referral data and utilizing CRM platforms to track performance and ensure compliance with healthcare regulations.
Highest-signal resume keywords
Business DevelopmentReferral RelationsCommunity EngagementData AnalysisRelationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Referral Network ExpansionData TrackingKPI ReportingPresentation SkillsIntake Conversion
Soft Skills
CommunicationOrganizational SkillsRelationship Management
Tools & Technologies
OnTargetMicrosoft DynamicsPowerBI
Certifications & Qualifications
Valid Driver's License
Industry Keywords
HealthcareHuman ServicesIDD ProgramsPediatric PDNPersonal Care
About the role
Key responsibilities & impact- Expand and strengthen referral networks
- Generate new member leads and support intake conversions across IDD, Pediatric PDN, and Personal Care service lines
- Identify, cultivate, and maintain relationships with support coordination agencies, schools, and community partners
- Schedule and conduct in-person visits, presentations, and follow-ups with partner organizations
- Attend and host community events to represent Abound and promote brand awareness
- Generate new client referrals and warm leads
- Ensure prompt communication and handoff to intake and care coordination teams
- Track referral activity, conversion rates, outcomes, and trends using OnTarget, Microsoft Dynamics, and PowerBI
- Provide ongoing support to referral partners, including performance updates, member outcome updates, and resolution of concerns
- Ensure compliance with ethical referral practices, healthcare regulations, and internal policies
- Report to the Chief Growth Officer
Requirements
What you’ll need- Experience in business development, outreach, referral relations, or community engagement, preferably in healthcare, human services, or IDD/PDN programs
- Direct experience working in the Pennsylvania IDD, Pediatric PDN, or Personal Care communities strongly preferred
- Strong relationship-building, communication, and presentation skills
- Ability to analyze referral data, track KPIs, and report on performance trends
- Familiarity with CRM or case management platforms, such as Microsoft Dynamics or similar
- Highly organized with the ability to manage multiple contacts, visits, and deadlines
- Valid driver's license and willingness to travel locally for community visits and events
- Bachelor's degree in Business, Marketing, Human Services, Healthcare Administration, or related field preferred
Benefits
Comp & perks- Comprehensive health, dental, and wellness benefits beginning on the 60th day of employment
- 401(k) plan available after 12 months of employment
- Potential additional forms of pay as part of total compensation