Referral Development Manager

Abound Health

. Identify, cultivate, and maintain relationships with referral sources such as support coordination agencies, schools, and community partners .

Posted 10/16/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in relationship-building and community engagement within healthcare and human services, with a strong focus on referral relations and data analysis. Proficient in utilizing CRM platforms and tracking performance metrics to drive business development and client referrals.

Highest-signal resume keywords

Business DevelopmentReferral RelationsCommunity EngagementData AnalysisMicrosoft Dynamics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral Data AnalysisKPI TrackingPerformance ReportingPresentation SkillsClient Referral Generation

Soft Skills

Relationship-BuildingCommunicationOrganizational Skills

Tools & Technologies

OnTargetMicrosoft DynamicsPower BI

Industry Keywords

IDD ProgramsPediatric PDNPersonal CareHealthcare RegulationsEthical Referral Practices

About the role

Key responsibilities & impact

Identify, cultivate, and maintain relationships with referral sources such as support coordination agencies, schools, and community partners
Schedule and conduct in-person visits, presentations, and follow-ups with partner organizations
Attend and host community events to represent Abound and promote brand awareness across IDD, Pediatric PDN, and Personal Care markets
Generate new client referrals and warm leads
Ensure prompt communication and handoff to intake and care coordination teams
Track referral activity, conversion rates, outcomes, and trends using OnTarget, Microsoft Dynamics, and Power BI
Provide ongoing support to referral partners, including performance updates, member outcome updates, and resolution of concerns
Ensure compliance with ethical referral practices, healthcare regulations, and internal policies
Report to the Chief Growth Officer

Requirements

What you’ll need

Experience in business development, outreach, referral relations, or community engagement, preferably in healthcare, human services, or IDD/PDN programs
Direct experience working in the Pennsylvania IDD, Pediatric PDN, or Personal Care communities strongly preferred
Strong relationship-building, communication, and presentation skills
Ability to analyze referral data, track KPIs, and report on performance trends
Familiarity with CRM or case management platforms, such as Microsoft Dynamics or similar
Highly organized with the ability to manage multiple contacts, visits, and deadlines
Valid driver's license and willingness to travel locally for community visits and events
Bachelor's degree in Business, Marketing, Human Services, Healthcare Administration, or related field preferred

Benefits

Comp & perks

Comprehensive health, dental, and wellness benefits beginning on the 60th day of employment
401(k) plan available after 12 months of employment
Total compensation may include other forms of pay