Client Support Associate Attorney – Worker's Compensation

Abramson Labor Group

. Serve as the attorney point of contact for injured workers with active workers’ compensation claims .

Posted 9/24/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in California workers’ compensation law, including benefits and medical-legal processes, while effectively managing client communications and documentation. Exhibits strong organizational skills and the ability to handle sensitive conversations with empathy and professionalism.

Highest-signal resume keywords

Juris Doctor (JD)California Workers’ Compensation SystemClient-Facing Legal ExperienceExceptional Verbal Communication SkillsBilingual in English and Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

California Workers’ Compensation LawMedical Treatment AuthorizationsUtilization Review DenialsQMEs and IMEs PreparationWCAB ProceduresBenefit Stoppages ManagementSettlement ProcessesCase Management SoftwareDocumenting Client InteractionsHigh-Volume Call Management

Soft Skills

Active Listening SkillsEmpathyPatienceOrganizational SkillsAttention to Detail

Tools & Technologies

ActionstepPhone SystemsStandard Office Technology

Certifications & Qualifications

Active Member of the State Bar of California

Industry Keywords

Workers’ Compensation ClaimsClient CounselingConfidentiality StandardsProfessional ResponsibilityHigh-Volume Phone Environment

About the role

Key responsibilities & impact

Serve as the attorney point of contact for injured workers with active workers’ compensation claims
Respond to and complete client call assignments routed through Actionstep within two business days
Prioritize urgent matters, including benefit stoppages, denied or delayed medical treatment, and imminent hearing or evaluation dates
Counsel clients on temporary disability payments, medical treatment authorizations, and utilization review denials
Prepare clients for QMEs, IMEs, depositions, and WCAB hearings
Answer questions about work restrictions, return to work, permanent disability ratings, and settlement processes
Explain workers’ compensation concepts and procedures in plain language
Address client concerns and de-escalate sensitive or emotionally charged conversations
Document client interactions, advice, and follow-up items in Actionstep
Escalate benefit disputes, deadline risks, and case concerns to handling attorneys or case managers
Collaborate with case managers, paralegals, and handling attorneys
Maintain strict confidentiality and comply with ethical and professional responsibility standards

Requirements

What you’ll need

Juris Doctor (JD) from an ABA-accredited law school
Active member in good standing of the State Bar of California
Working knowledge of the California workers’ compensation system, including benefits, the medical-legal process, and WCAB procedures
Exceptional verbal communication skills with a warm, professional phone presence
Strong active listening skills
Ability to convey complex information clearly and concisely
Empathy and patience when handling difficult conversations with injured workers
Excellent organizational skills and attention to detail
Ability to manage a steady volume of calls while meeting daily deadlines
Comfortable using case management software, phone systems, and standard office technology
Reliable home office setup with high-speed internet and a quiet, private workspace suitable for confidential calls
Experience in California workers’ compensation law is strongly preferred
Experience in a client-facing legal role is preferred
Prior experience in a high-volume, phone-based environment is highly desirable
Bilingual in English and Spanish is a plus

Benefits

Comp & perks

Performance-based bonuses
Health insurance
Retirement plans
Unlimited paid time off (PTO)
Opportunities for professional development
Continuing legal education (CLE)
Supportive and collaborative work environment
Opportunity to make a meaningful difference for injured workers and their families