Implementation Director, Federal

Abridge

. Lead new site and product implementations and large-scale expansion events .

Posted 10/6/2026full-timeUnited StatesLead💰 $150,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading healthcare technology implementation projects, with a focus on new site activations and product adoption. Proven ability to manage cross-functional teams, develop implementation strategies, and utilize data for informed decision-making.

Highest-signal resume keywords

Project ManagementHealthcare Technology ImplementationImplementation Methodology OwnershipStakeholder Relationship BuildingFederal Ecosystem Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningTechnical ConfigurationTestingClinician TrainingRisk ManagementData AnalysisSoftware DeploymentImplementation Strategy DevelopmentProcess ImprovementContingency Planning

Soft Skills

Organizational SkillsAttention to DetailProblem-SolvingConflict ResolutionCommunication

Industry Keywords

Federal ProgramPrivacy ProtocolsSecurity ProtocolsTiered Support OrganizationsEscalation ProtocolsVA CollaborationHealthcare ImplementationCross-Functional CollaborationProduct AdoptionSite Activation

About the role

Key responsibilities & impact

Lead new site and product implementations and large-scale expansion events
Serve as the primary point of contact for Federal counterparts during initial deployment and ongoing product implementation deployments
Create, coordinate, and execute project plans with internal and external cross-functional teams
Lead project phases including kickoffs, technical configuration, testing, clinician training, go-live, and post-live success
Identify and manage project risks and issues and develop contingency plans
Drive new site activations and ongoing feature and product adoption
Develop implementation strategy and execute critical work efforts directly or through managed teams
Collaborate with the broader company and Federal program team on process and tool improvements
Create repeatable processes to scale the Federal program team and function

Requirements

What you’ll need

Track record of driving successful healthcare technology implementation projects from initiation to completion
Experience with new site implementation and ongoing implementation efforts focused on product implementation and adoption
Ability to own implementation methodology and execute implementation efforts as a direct contributor and manager of scaled teams
Extremely organized with the ability to manage multiple priorities while maintaining attention to detail and quality
Strong relationship-building skills with varied stakeholders
Ability to use data to inform decisions, recommendations, issue identification, and partnership success
Strong problem-solving and tactful conflict-resolution skills, with a bias to action
7+ years of experience in project management, focused on software deployment and implementation
Experience implementing within the Federal ecosystem; collaboration with the VA is a significant plus
Familiarity with systems requiring strict privacy and security protocols
Knowledge of tiered support organizations and escalation protocols
Approximately 40% travel expected
Minimum 3 days per week in either the Chicago or San Francisco office

Benefits

Comp & perks

14 paid holidays
Flexible PTO for salaried employees
Accrued time off for hourly employees
Medical, Dental, and Vision coverage for all full-time employees and their families
Monthly HSA contributions for employees enrolled in a High Deductible Health Plan
Generous paid parental leave for all full-time employees
Family forming resources and financial support
401(k) matching
Tax-free personal device allowance
Flexible Spending Accounts (FSA)
Commuter Benefits
Monthly Lifestyle Wallet contributions for fitness, professional development, coworking, and more
Dedicated access to therapy and coaching
Paid Sabbatical Leave after 5 years of employment
Competitive compensation and equity grants for full-time employees
Flexible work hours
Inclusive culture
Ongoing learning opportunities